Advance Auto Parts is a store where employees are friendly and willing to help with various car needs. Customers have appreciated the staff’s efforts, especially when dealing with problems like gas caps without keys or issues starting cars. One customer mentioned that a staff member tried to assist as best as possible, and the car eventually started later. The store is well-run, with good stock most of the time, making it a reliable first choice for parts. However, there have been some issues with product availability, such as oil filters not matching promotional deals, and online orders sometimes missing items or being charged extra for shipping. Despite these occasional problems, customers generally find the staff helpful and the store a good place for auto parts. Overall, Advance Auto Parts is known for helpful employees and decent stock, though customers sometimes face minor hassles with online orders.
Professional and courteous staff go the extra mile to help
March 2025
I went to the Alden, NY location to return a defective wiper. Graham was at the counter and took action to take care of everything. He was very patient, polite and held doors open for me as we had to go back and forth to my car to get the right wiper addressed. Very good customer service!!
December 2023
This guy Carter helped me put in wipers and it really helped me and I told him I appreciate it
