Post Offices near Altamont, NY

“I cannot say enough wonderful things about Daevon at the Altamont Post Office.

I needed to get my passport processed, so I first went to the New Karner Road Post Office because the website clearly stated that walk-in passport hours were Friday from 10:00 a.m. to 12:00 p.m. When I arrived, there were only two customers in the office—one with an appointment and one other walk-in. Despite the office not being busy and having two employees present, I was told they didn’t have enough staff to process passports. I was even told I could “sit there all day,” even though the employees were standing around and not assisting passport customers. As I was leaving, I saw one of the employees I had just spoken with go outside for a cigarette break. Whether it was an official break or not, it was frustrating because it seemed there was time to help customers who had made the trip based on the posted walk-in hours.

I looked at the list of nearby passport acceptance locations and noticed the Altamont Post Office. Since it was getting close to noon, I wasn’t sure if I would make it in time. I called first, and the person who answered—who I later learned was Daevon—immediately put my mind at ease. He kindly said, “Come on over. Don’t worry, I’ll take care of you.”

From the moment I arrived, I was amazed. Daevon was working completely by himself, yet he handled everything with professionalism, efficiency, and a smile. He was processing passports, accepting packages, helping customers, answering questions, and somehow making everyone feel welcome. It was obvious that the community knows and appreciates him—customers greeted him by name, and he greeted them right back. Watching him multitask so effortlessly while remaining calm, friendly, and genuinely caring was incredible.

Daevon has an outstanding personality and truly cares about the people he serves. He processed my passport efficiently, answered my questions, and never made me feel rushed, even though he was handling the entire office alone. His positive attitude, compassion, and willingness to help turned what had started as a stressful morning into one of the best customer service experiences I have ever had.

In all my visits to post offices throughout upstate New York, this was by far the best customer service I have experienced. I wish there were more employees like Daevon. He is a tremendous asset to the United States Postal Service, and his hard work and dedication deserve recognition.

I would also encourage the United States Postal Service to look into what is happening at the New Karner Road Post Office. I was not the only person who was turned away that day despite arriving during the posted walk-in passport hours. It appeared that employees were simply unwilling or unmotivated to assist customers. The difference between my experience there and my experience with Daevon at the Altamont Post Office was truly night and day.

Thank you, Daevon, for going above and beyond. Your kindness, professionalism, and exceptional work ethic did not go unnoticed. You made a stressful situation easy, and I sincerely appreciate everything you did. Keep up the outstanding work!”

“The ladies who work here go above and beyond when it comes to customer service! I've never been treated so well. They really went the extra mile. Thank you Ellen(and your coworker, whos name I didn't catch) for your outstanding customer service.”

“I don’t know the lady’s name, she had glasses though. I went in today (a minute before closing) because a important package I was expecting got delivered to the wrong mailbox and she was able to figure the whole thing out, she gathered all the information made some calls and within like 15 minutes the situation was fixed. I don’t usually do reviews but she was really kind and helpful during a time(1 min before closing) where she could have been annoyed.”

“Patient, accommodating and friendly staff, particularly John. I had 3 priority mail packages to send and I was with my 2 year old so I was already anxious coming in. I prepared all packages at home and prefilled the customs forms (like I usually do) to make processing at the counter “easier and quick”. I’ve always had unpleasant experiences at the post office (Jessup, Maryland) when sending 2 or more packages and had in the past been told to call ahead to make an appointment due to the number of packages I had to send which was 2-4. These particular packages needed to be sent today and I was nervous coming in without an appointment and I had my 2 year old. I was first greeted by a lovely staff member whose name I wish I got. At the counter, John was warm, friendly, accommodating and more importantly, patient with me and my daughter. I can’t thank him enough. USPS at the Nott St location provided the best customer service experience and have gained a regular customer.”

“Never had an experience where I felt misheard or rushed. The ladies I see in the morning are very nice and always kind my son and I.
Once in a while I drop off packages. They shared the rules with me about packaging quality.
Sometimes the lines are long. There is always a nice neighbor to talk to when I go which I am very thankful for. Makes the time go by faster.”

“I am highly impressed with the management and staff here. The team is consistently courteous and maintains a well-structured, professional environment. Even when I had a minor concern, the office addressed it immediately. The employees were incredibly helpful, and management stepped in to ensure a swift and satisfactory resolution. I’ve been a very happy client and highly recommend this office.”

“My sister and i shipped a lot of packages to her home in Alaska The women that works there Dawn is the best we went in there one day with 21 packages and with a smile she did everything this went on for four months we sent a lot out”

“This post office is fine, they're open later than most especially on Saturdays. Keep in mind they close for an entire house for lunch, 2-3.The lines can get long here, lots of people come with completely unpacked items and want to ship something, which can make it take 20+ minutes sometimes if there's a couple people in line unprepared as there is only one teller at a time.They do their best to handle it though, so that's really not on USPS.”

“Thank you Voorheesville Post Office for inviting Serendipity Daycare kids to learn all about the post office. The kids were so happy and as a parent I am grateful for such an awesome community. Thank you for your generosity. -Susan”