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February 2024 by Nicole Khrystyne
Brooke, in the Amherst NY store was absolutely amazing. Thorough, patient, informative, organized, down to earth! She made our experience quick and painless!
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January 2024 by Usama Nassar
I went to the store today with questions about our trade-in fiasco. I tried to pay off the trade in balance completely, and move to another company. However, this will make me lose the "offer" of 350$, something I didn't know about until now. The associate who "helped" me was very unfriendly. I felt I owed her a million dollars that I didn't know about.
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January 2024 by jeffrey Lauback
Amazing experience with Brooke C. I was traveling on the road for the Christmas holiday and had an issue with transferring a phone line. I was unable to get the problem resolved over the phone so I decided to stop in to a store along my route. From the moment I walked into the store I was greeted promptly with a smile and Brooke patiently listened to my situation. We sat down and she proceeded to both make some phone calls and work online to resolve the problem for me. I cannot be happier with the fact she addressed the problem and resolved it! My experience today is that most people would rather pass the problem down the line and not take accountability. Brooke on that busy Christmas shopping Saturday was certainly the exception. Thank you Brooke
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December 2023 by Judy carden
Just talked to Brooke Conway at this store, she's wonderful!! She fixed my phone in seconds. Purchased a pixel 8 last week at a store on main St williamsville NY. They told me there was nothing they could do for me. Just met Brooke who changed sim card to e sim. It WORKS!!!! Brooke is amazing.
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November 2023 by Kerri Quarles
Was dreading upgrading 4 phones at once but Brooke was awesome! She handled our upgrades quickly and efficiently and was so friendly throughout the process!! Highly recommend the Transit location for their fantastic service!
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November 2023 by Tyler Bauer
Don't you hate when everyone sends you around to find a solution to a phone problem? I think everyone does. At this location, Brook was able to take care of an issue I was having for a couple weeks with my phone. She was quick to recognize the issue and was able to solve it. Something others were not able to do. Whenever I have phone issues or thinking about upgrading, this is the location I go to!
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November 2023 by emma sole
I am very happy with the experience I had while switching to AT&T. I will definitely be having more of my family switch over with AT&T due to the excellent services provided by Brooke Conway.
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November 2023 by Bhupinder Singh
Worst service center ever specially guy named Gerald. Very rude, unprofessional and told us to talk to CEO pf company to change any plan or complaints. Definitely will give this place below 0 stars if possible
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November 2023 by Guri Singh
Very rude customer service. I got a deal from them when I came to discuss my overcharged bill, the guy talked so rudely. His name is Gerald. To every customer he was rude and saying to talk to CEO for any complaints.
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September 2023 by Tonnie Logan
Morgan was phenomenal. The manager Jeff has done a fabulous job with the entire AT&T experience. Great example of "what right looks like" for extraordinary customer experience. Thank you!
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August 2023 by Linda Hammerl
The salesperson spent literally hours helping me select a plan, a phone and setting everything up for me.
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August 2023 by Lindsay Wageman
Brooke at the store was incredibly helpful, she answered all my questions and was very kind.
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August 2023 by DAVID KURSS
Morgan from Transit Road Williamsville NY understood and totally and wonderfully addressed my technical issues. I am extremely happy with her demeanor and expertise. I strongly recommend this store in general and Morgan in particular for ANY of your AT&T needs.
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June 2023 by Rocco Venuto
This store took advantage of a widowed senior citizen. They told her she could get a free Apple watch with her phone, then charged her $47.34 per month for 3 years
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February 2023 by Giovanella
Awful service including management assistance! They go out of your way to transfer to another mobile service!EXTREMELY incompetent employee and manager!
