About DoubleTree by Hilton Hotel Buffalo - Amherst
DoubleTree by Hilton Hotel Buffalo offers a mixed experience for its guests. While the hotel's central location and safety are praised, there are concerns about the cleanliness and maintenance of the property. The rooms are reported to have dirt in the corners of the bathroom and bedroom areas, and the pool was found to have a "gross film" on the surface with floating hair. The ongoing renovations on the upper floors also caused difficulties, with water dripping from the ceiling and tarps lining the hallways, making it challenging to navigate. However, the hotel's staff are commended for their great hospitality, with a specific mention of Mary Beth's assistance in allowing guests to use the bar area to watch a volleyball match. Additionally, the front desk clerk, Marie, is praised for her helpfulness in locating a guest's lost toiletry bag. Overall, the DoubleTree by Hilton Hotel Buffalo provides a mixed experience, with cleanliness and maintenance issues balanced by the hotel's central location, safety, and the positive interactions with the staff.
Friendly staff and nice room, plus my kids love the cookies!
January 2026
Great Service! Staff was a big help although they were fully booked in rooms. They gave me other options and were very professional.
November 2025
We checked in around 3 pm, as soon as we got in to our room, we have to face with unbearable drilling noice. We hopped that it will stop but they told us that it will go until 6 pm. We had to leave our room and comeback late night .
