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February 2024 by Alan Gershbein
everything went smoothly on time and couldnt have had a better experience with courteous and knowledgeable staff
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February 2024 by jackson Francabandiero
I have known Jay since he worked at Dunn Tire in West Seneca. He has also been super helpful and fast with any service I have ever needed. My old vehicle I bought tires from him as well for my sister's car. I now have a new truck and will be talking to him soon about tires for my truck. I recommend him to everyone I know and this past visit with the Mercedes S560 was a recommendation of mine as well. My boss came in one day and I noticed he had blown side walls on his front winter tires. I told him I knew a guy who could get the work done for a great price, fast, and done right. I immediately called Jay. My boss came in today saying how well the car drives on the new tires. I am extremely grateful to all the workers at Firestone. Will definitely keep recommending Jay and this shop to all my coworkers, family, and friends.
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February 2024 by Olivia Brock
services were fine but very sexists. I explained my problem and he proceeded to explain exactly what I just said to him as if I was a complete idiot. Would only recommend going here if you’re mentally prepared to be talked down to the whole time and have the employees not listen to you.
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February 2024 by Alex
BEWARE SCAMMERS same scam I know dunn tire, goodyear and mavis on transit run, told me my breaks were metal to metal and needed to be replaced. obviously a lie, the little hispanic guy said so. my breaks have less than 6,000 miles, breaks can should last at least 25,000 miles
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January 2024 by Ponusjoe
First of all, this is an expensive place to take your car. I was charged some $90 for diagnostic service for an obvious problem.They are slow. Despite having an appointment I had to wait 2 1/2 hours.Not a pleasant experience.
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January 2024 by Yanda C.
Beware of this Auto Repair Scam! I've been utterly swindled by a repair shop that preyed on my lack of car knowledge. Just two months ago, I went in for a simple $200 battery change. Next thing I know, I'm being scared into a $2000 brake replacement job that my car didn't even need! A friend in the auto industry later confirmed this was total overkill. The deception didn't stop there. My old car, barely worth a few bucks, was charged another $2000 for a "full check-up" that somehow missed a basic issue like low coolant. When I returned for this, they charged $160 just to look at it, then tried to milk another $2000 for repairs they claimed were "critical". And the icing on the cake? My car had some AC issues due to its age. They charged me $160 for diagnostics, quoting a $300 repair that magically ballooned to $600, and then to an astronomical $2000 for just the heating system! The worst part? After all that, my AC still wasn't fixed. They had the nerve to say I only asked for the heater to be fixed and suggested I come back in summer to spend another $1000 on the AC. This shop is a complete rip-off, capitalizing on fear to drain money for unnecessary repairs. Stay away if you value your hard-earned money. This place is a fraud!
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January 2024 by Carol Russo
Diagnosis was quick and issues were explained to me clearly, as well as the cost of the repair. Work was done in a very timely manner. I feel that I got great value for the services I received. Communication was great and I was kept apprised of the status of the work.
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January 2024 by Tyler Erdmann
guys were awesome, took down my information, confirmed what work i wanted done, explained the process and what product I was purchasing.They tried to encourage me to open a Firestone credit in exchange for a free oil change, which i did decline, but they accepted my refusal and did not pressure me into reconsidering.Overall a great experience, job was fairly quick and thorough.
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January 2024 by Dennis amsdill
Horrible experience.. wasting my time.. I made an appointment on Friday to having my alignment done. I come in at 9:00 a.m. and they tell me that I don't have an appointment I made an appointment prior day . Don't waste your time very unprofessional.
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January 2024 by Zach McKenney
Ran into a brake issue traveling long distance, stopped at Firestone and Joe and Jay were super helpful and fixed my brake issue next morning. Repair took a long time but very thankful for helping us on short notice
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January 2024 by MrDrc1965
A very professional experience, no unnecessary upselling, building trust and providing great service!!! Thank you guys, Firestone Maple Road Amherst New York. ?
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January 2024 by Gabriel Cesar
The guy running the store while I was there was very professional and helped me out tremendously
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December 2023 by Ponusjoe ..
Not the cheapest place to go to service your car, but they do a good job...except when it comes to scheduling appointments. I had a 2:00 appointment for an oil change and didn't get out until 4:30.
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December 2023 by paul wysocki
Decent service and pricing but always short staffed
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December 2023 by elloprecious22
Was turn away as a walkin I only needed 2 tires mounted and balanced was told only one person was working..No worries went to Mavis tires and they was busy with all the bays filled and they took my 2 tires and it only taken them 10 min to mount and balance my 2 tires.
