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February 2024 by shaikha aldousari
The price is good with a Hayat membership, the rooms are spacious, the bed is comfortable, and it is 30 minutes away from the waterfalls by car. Free parking and electric car charging are available, but! Breakfast is the worst I have ever had! Canned cheese and jam, paper plates, and artificial eggs that are not fresh. Breakfast is important! Hotels need to know this. Room cleaning was not good. Hair in the bathroom and bedding were not arranged well. There is no room service in the hotel ?
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January 2024 by Evan Dosanjh
Made a trip out to Buffalo to catch a Bills game, ended up spending the night at this hotel, at first when we arrived we figured it was kind of far out from everything. After driving around town, so glad we spent the night here, for one it’s an amazing hotel with great staff, and two Buffalo is ghost town at night, staying at this hotel felt a lot safer rather than spending a night in the Downtown area where it’s completely dead after 9pm. There’s also great grocery / food options minutes away from the location.
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January 2024 by A
My room was extremely clean and the housekeepers were so pleasant and made my stay so nice :)
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December 2023 by Rhys Williams
Everything was 5 stars for me. The moment I checked in and received a big smile from the front desk lady really made me feel welcomed. I stay at a large amount of hotels throughout the year and do my inspections of the room before getting comfortable and everything was in order. clean organized and spacious rooms. This hotel location is perfect for the traveler with plenty of stores in the area. Fitness center was well kept and easy to adjust temperature controls. I would stay here again and look forward to the day that I do. Happy Holidays to the staff you guy's were Great!!
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December 2023 by Nicole Massar
We stayed here for a night and I was very satisfied with the overall experience and feel. Rooms and location were clean and plow for snow was out early to clear a main path. Staff was friendly and the breakfast was good. Overall no complaints. Pricing was fair as well which is a huge factor in why we picked this location.Rooms: Rooms were clean and comfortable!Food & drinks: They do have a mini bar in the main lobby. I am unsure of hours etc as we did not go this time but looked decent.
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November 2023 by Rick Eicholzer
We have stayed in many many hotels with my kids sports all over the country and stayed in some scary dirty places. But this spot does not disappoint in any categories. Room is large clean and comfortable. We stayed in a 2 queen room with a pullout. Great breakfast. Customer service was outstanding and it sounds funny but very engaging with a little conversation about the Bills game were going too. Highly recommend.Rooms: PerfectNearby activities: GO BILLSSafety: No worries!
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November 2023 by Marsheila Bush-Rhodes
My son and I enjoyed a stay at the Hyatt Place Buffalo/Amherst Hotel at the end of August 2023 for a one-week college/business trip. Our stay could not have been any better. The hotel management and lobby staff went above and beyond to ensure our stay was excellent! Our room was nicely decorated and very clean. It had two queen-sized beds, a sofa sleeper, well-stocked toiletries, a blow dryer, an iron/ironing board, a mini refrigerator, and an onsite laundry facility. Housekeeping staff ensured we had plenty of towels and toiletries needed and were very helpful with any extra requests. The room size was more than required, making our stay feel at home. There was a market station near the lobby front desk for snacks, beverages, and assorted items. The staff at the breakfast bar made sure we had a delicious breakfast each morning, and we enjoyed the food and staff at The Placery and Lobby Bar, where I enjoyed an evening coffee after a long day of work and sightseeing.We enjoyed the lake view from our room and the beautifully well-kept property and grounds with beautiful flowers and plants; the landscaping crew takes much pride in their work. The overall facility was superb. Onsite free parking was a plus since we were there for a week, and coming and going throughout all hours of the day, we felt very safe! The location was also safe and close to all major roads that lead into Buffalo and the many area tourist sites, restaurants, and shopping. My daily trips, many into downtown Buffalo, only took 15 minutes and 45 minutes to Niagara Falls via the Niagara Falls Scenic Parkway, which is a must. Overall, it is an excellent hotel and location, which made our stay a comfortable and well-enjoyed trip.We look forward to staying at Hyatt Place Buffalo/Amherst again on our next visit; I highly recommend it!
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October 2023 by Rob Hammersmith
I stayed here for two nights back in June. Very clean and comfortable. I rested well and had two hot showers in the mornings. They also provide a hot buffet breakfast. Close to the airport too. I would return in the future.
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October 2023 by L Young
Hyatt does it right. Reasonable prices/points and overall good job. I never stayed at a Hyatt before earning points through Chase but they really do a good job. I recently stayed at a Hilton but the Hyatt blew them away for a mid-point price/points . This hotel is clean and front staff especially nice.
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September 2023 by Joseph Kim
Kind and courteous staff and spacious rooms as usual but, Cleanliness left a little to be desired.A used bottle cap on the carpet and long hair in the bathroom. Clearly, I can see the housekeeping staff was rushed and not fully attentive.
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September 2023 by Ralph T
It's getting a bit rough around the edges. Details are forgotten. Housekeeping routinely had carts blocking the corridor. No bathroom fan. No soap until I asked then it was promptly taken care of. Luggage rack broken. Breakfast staff seemed like work was such a burden and they didn't want to be there. With all the other options, I'll try somewhere else next time. It's a shame because you can see what it once was.Rooms: Slightly askew when I got there. They just need some care and upkeep.Nearby activities: I went for the Falls, the bascillica and the shrine. They where all wonders. Exceptional restaurants in the Buffalo area the whole stay.Walkability: You need to drive to get anything.Food & drinks: Passable Continental breakfast but a miserable staff.
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August 2023 by C Taylor
Would not recommend. Although room was clean and spacious. Wifi and tv did not work. Dog barking for a good 30-40min on the 6th floor. Breakfast area too busy and not kept clean. I received an automated text bot message asking how my stay was going, I replied with my concerns and received zero response or acknowledgment.
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August 2023 by Immanuel Giftson
Rooms were very clean. The staff were friendly overall. About 25 minutes drive to Niagara Falls and the breakfast was pretty good as well. Good value for money. Will definitely stay here again.Rooms: Rooms are renovated and looks new.Nearby activities: Niagara FallsFood & drinks: Breakfast was very good
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August 2023 by Fred M
This hotel is just okay. The rooms are clean but there are some imperfections when you start to look closely. My room phone didn't work and the pillows kinda suck. Service was good as they were quick to respond to my request for more pillows. TV channels are limited. Getting in and out of this location isn't great. Make sure to get a paper receipt.
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August 2023 by Jeffrey Shaw
Very nice hotel in the outskirts of Buffalo. Room was clean and quiet. Unfortunately, the shower gel in the shower was empty. The cleaning staff should be checking that when they vlean the room. The front desk it in an awkward location and it was difficulty to check in and check out with people coming and going from the eating area. That area should be relocated.
