NBT Bank is known for its friendly and helpful staff, offering dependable and convenient banking services. Customers appreciate the personalized approach, local decision-making, and commitment to community initiatives. The bank provides modern, easy-to-use services such as enhanced deposit ATMs, cashless payment options, and a robust mobile banking platform with mobile deposits. While the branch is praised for its courteous and professional staff, some customers mention occasional long waits during busy hours. Overall, customers value the bank’s long-standing presence, helpful service, and dedication to making banking easier and more personal.
Very pleasant people, always greeted with a smile. I find that they make every effort to acknowledge each customer while recognizing your time is important. If there is a line, one or more staff always seems to step up and help!
April 2024
For everyday banking, this branch has a very friendly and helpful staff. Only complaint is that sometimes, when have to go there on my lunch hour, the wait is too long...otherwise no complaints
December 2023
Dependable, convenient, friendly & very helpful. I have banked with them many years. I’m disappointed by the fees for official checks & feel they should be part of their benefits if banking with them. Great hours.
