Car Rental near Apalachin, NY

“We've been using Beck's for years. Just recently needed them for a tow after an accident. Not only were they patient enough to wait for the police to show up to write the report, they were also extremely helpful with advice on what to do next.”

“Oh my goodness! It was a Saturday. I was stranded on I 88 about 2 hours from home. We were towed in. They took it right in. Diagnosed it. Nothing wrong. Needed an update. They fixed it right then. BEST SERVICE EVER!!! BEST EXPERIENCE IN A DEALERSHIP! Back on the road in no time!”

“Overall, I had a pleasant experience with the shop, and I especially want to recognize Jim, who was kind, helpful, and professional throughout the repair process. He was great to work with and made the experience easy!

Unfortunately, my experience at the very end left a bad impression. When I picked up my car, I noticed visible dirt on the driver’s seat, so I called and was told to bring it back and that they would take care of it. When I returned, the initial attempt to clean it with a cloth actually made the dirt look worse, and the situation became unnecessarily uncomfortable.

What bothered me most, however, was the way one of the employees spoke about me while I was standing right there and then continued discussing me with another employee while I was waiting inside. I could hear comments and laughing about me as a customer. I found this extremely unprofessional and disrespectful. A lack of basic courtesy and professionalism like that could easily leave any customer with a very negative impression of a business, especially when they have trusted the shop with their vehicle and spent a significant amount of money on the repair.

Thankfully, another gentleman ultimately took the car into the back and properly cleaned the seat. He was very kind and told me that if five minutes of his time made me happy, it was worth it, which I genuinely appreciated.

The issue was ultimately resolved, and I’m happy with the repair overall. I would give the shop four stars because I hope this employee recognizes that how you speak about customers—especially within earshot of them—is a reflection of the business and of the customer service you provide.”