The United States Postal Service (USPS) at 875 Saw Mill River Rd offers a variety of postal services, including passport applications by appointment. Customers have praised the staff for their friendliness, knowledge, and professionalism. Many have shared positive experiences, noting the helpfulness of employees like Joel and Britanya, who took the time to assist with passport applications and ensure all documents were in order. While some reviews mention that the post office can become crowded, customers appreciate the efficiency, often being served quickly despite the lines. One employee, Greg, has been highlighted for maintaining a calm and professional demeanor even during busy times. However, there are suggestions for improvement, such as addressing the need for better staffing and updating the office's appearance. Overall, this USPS location is recognized for its commitment to customer service and is recommended for those looking for a reliable postal experience.
Gregory is the gem of this post office. Patient, accommodating and just overall a nice person. Only reason I can’t give 5 stars here is because every time I come in, only 1 person is working the front and there is always a line. If they could adjust that, I think the reviews here would drastically improve.
May 2024
Went today to submit a passport application. The gentleman at the counter could not have been more impressive — knowledgeable, professional, thorough, efficient, helpful, kind. One of the best experiences of customer service I’ve had across all sectors.
August 2023
Great Service went there the other day and the line was about 10 people. They had us all in an out in under five minutes fastest post office around
