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“We were at the post office today getting passports done for our 3 kids, and Jose was absolutely amazing. He made what could’ve been a super stressful process actually smooth and even fun. He was patient, helpful, and so good with the kids — cracking jokes and keeping things light while still getting everything done right. You can tell he actually cares and enjoys helping people, which is rare these days. We’ve dealt with grumpy attitudes at other places before, but Jose really stood out in the best way. We’ll definitely be coming back to this location just because of him. Thank you, Jose!”
“Anyone who hates the post offices in White Plains, please come to this one! I did something wrong when I changed my address online and the staff here helped me to solve it! Thanks a lot!”
“Easily the best post office I’ve ever used. They have a parking lot (!!) and I’ve gotten to know both postmasters and most of the clerks over the past decade. The staff is professional and efficient and even though at busy times it backs up easily (credit a lot of privileged suburbanites who use the USPS all of once a year and equally unprepared college kids from the two local schools), I have always trusted this post office and the excellent service and support they’ve long given me and my business.”
“Katonah postmaster was terrific, I had an issue trying to forward a business address as we moved. Online service was not helpful and she walked me through it and within 10 days or so the business mail started to get delivered, she was patient and so helpful!”
“I had a nice experience at the main Scarsdale post office today, Monday October 23rd. The kind clerk helped me out in processing an in-person change of address request. The clerks helped me out with a smile and it was a plus that there was no line and ample street parking!”
“The person at the counter, Dona, was so nice! It was so quick and easy, and made it much easier to get to the all the other places I needed to get to ON TIME! She answered my questions, and was patient and polite.”
“I find the people that work the windows to be unfailingly polite, helpful and efficient. The USPS has been starved for funds for ages now so if you're unhappy with this post office, write your congressman and advocate for better funding - don't blame the people who do the best they can with outdated equipment, office space etc.”
“Gregory is the gem of this post office. Patient, accommodating and just overall a nice person. Only reason I can’t give 5 stars here is because every time I come in, only 1 person is working the front and there is always a line. If they could adjust that, I think the reviews here would drastically improve.”
“This post office service staff is heads and heels beyond friendly and helpful, I got my kids passports done here, and I had anxiety when I didn't have everything needed, they were understanding and still took photos I ran home and grabbed the required documents and they took my applications. Always friendly when I come in to drop off packages. Totally not the case for other usps locations in the region.”
“USPS is the best here. I interact with them extensively and this is my favorite location. I would strongly recommend anyone who is interacting with the USPS to figure out self-shipping tools and how to print your own labels from home. That has made my USPS experience much better.”
“Looks like all of the 1-star reviews are regarding passports. Weekday afternoon the Asian gentleman George was perfectly delightful and pleasant with handling my prepaid mail. So all is well with normal postal business. I suppose go elsewhere for passport making.”
“I am very happy with the service at this post office. The staff always greets me with a smile and quick service. I go there regularly to send out packages and have to say the one employee Ash is always very friendly and welcomes everyone with a smile and wishes everyone a great day as they leave. I will continue to bring all my mail and packages to this location just based on the customer service alone”
“I have to give an extreme shout out to Paul at the Port Chester Post Office. Paul is a mail carrier that trained me to be a mail carrier at another office in Westchester. On my last day of training while Paul and I were loading the truck to go on our route in Port Chester, a suspected drunk driver crashed into Paul’s personal vehicle which was legally parked offsite from the Post Office. I literally witnessed this man receive the news that his car was totaled from a colleague of his. What does this man do? He makes a few phone calls to the police and insurance company and he continues his day. He continues to train me and does not skip a beat. The delay caused us to be out late that day but we completed our route and delivered all the mail we had. I cannot stress this or commend this enough. I barely told him how impressed I was because we were just rolling with the punches and working in the moment. If you encounter Paul please salute him because he takes his job and delivering your mail very seriously. He is the one that rocks the double satchel. I can only hope that I live up to the standards of the one who trained me as a mail carrier at my office. Bravo Paul and Bravo to the Port Chester Post Office!”
“I don’t know why there are bad reviews but I’ve had the BEST experience every single time. My daughter is getting married and they’ve been very helpful with the invitations (domestic & international). They personally stamped each one since the wax seal makes it difficult to go through the machine.
Zena & her colleagues give extraordinary customer service: always smiling, friendly, patient & helpful.
I live in Greenwich and I drive here because they’re friendlier & more helpful than the one in my town, lol.
Thank you sooooo much! Love them!!”
“I have have pleasant experiences at this location. It close to my job. I have never waited more than 5 mins, maybe I go in at the right times. Everyone has been helpful and kind. I rather come here then visit my local post office”
“Our postal carrier, John, is awesome. He let us know that an Amazon package was mistakenly delivered to a different address. We would have never have found it without his help.
On the contrary, my wife had a poor experience in the actual post office. John more than makes up for that experience. 5 stars, thanks John!”
“I had the most amazing experience here with Cindy and Amanda. I had to ship out my wedding invitations. The place was empty and they tackled the packages efficiently and quickly. I have made 5 stops to other post offices and the experience wasn't the same. This will be my go to post office moving forward. These ladies understand customer service, empathy, and their service.”
“I had been battling an issue with my address for several years where the address that is listed on my deed did not coincide with the address in your system. I had gone back and forth between the Town and the Post Office for many years trying to get this issue fixed. On Tuesday September 5, 2023, I went to the Hartsdale Post Office and was greeted cheerfully by the new Postmaster Denise. I explained my issue to her and gave her some documents to substantiate my claim. She told me she would look into it and asked if I could provide her a copy of my deed. The next day I returned with the deed, she updated me with the information she was able to gather so far and rather then send ME back to the Town Hall as all the other managers had done in the pass she went there and met with the Town assessor. On Friday September 8, Denise called and informed me my issue had finally been fixed and added properly in the Postal Service database. I cried tears of joy and couldn't thank her enough. I asked her for the contact information of the highest person in the post office so I could personally give her the praise she deserves but she told me I should use this web address to document my satisfaction. Although I'd much rather had the opportunity to speak with her superior and share my experience. I hope this is shared with she and her superiors and she is recognized for her outstanding customer care. I have to say you can definitely tell this office is under new management. Even the old employees greet you with courtesy and respect. They are helpful with good attitudes. Denise is good for this office. I hope she stays.”
“My experience is totally different than what I read from others. I walk in, I wait my turn, I'm handled in a professional manner, I pay, say thank you and leave as a satisfied customer.”
“I was here Wednesday 2:30 pm and had the nicest interaction with the guy with glasses. He’s the sweetest. This place gets a lot of hate and I’ve had some slightly off putting experiences, but come for this guy. Huge shoutout!”
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“Just had a Hanukkah miracle! We were missing a package and since it was Christmas everything was closed. I called the post office the next day and Kenisha was SOOO pleasant and patient! She help crack the case of the missing holiday package. Hanukkah was saved and one less tween meltdown. THANK YOU so much!!!”