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“Very accommodating, provided many options with gas refill and and after hours drop off, best experience with a truck rental I’ve ever had, drive from Phoenix AZ and this location was the best location I’ve ever seen from a truck rental point, owner is on top of everything.”
“Maya was excellent very informative you should have a train you employees she explained the agreement took the time to go through the agreement what you didn't understand she asked and she was so helpful customer service excellen”
“Omg. What an amazing experience I had while trying to find the right storage space for my belongings. The facility manager Viv was patient, kind, and really went through all of the options with me. I was able to find a good size for my belongings . The customer service was great and i will recommend.”
“Renting a storage space for the 1st time, so far it has been smooth sailing. the location of the place is very convenient to get to, also easy to bring my belongings in n take them out.”
“I'm extremely satisfied with the customer service at this location. The manager, Kendra, and employee, Chris, were incredibly accommodating when an issue arose in my unit. They quickly and proactively found a solution in seconds. Because of their exceptional service, I'm giving this location 5 stars and wouldn’t consider going anywhere else.”
“I am very grateful for this location. The prices are reasonable and the manager on site was so helpful and knowledgeable with the units that I was able to pick one that works great for me and my family”
“If you want a UHaul this is the location to get it from. I make my reservations online and I’m in out of the location quick after receiving my rental instructions. The workers are knowledgeable and nice and quick to get you out. Thank you for making my rental easy.”
8:30AM - 5:30PM
835 Pennsylvania Ave, Brooklyn
Truck Rentals
“I met Ian, and I noticed that he has great taste in choosing the colors for his Vans, and that brought it to my attention that the color was very unique. He is very polite and easy to speak with. I recommend his Vans because, regardless of what you need them for, you can roll with style and look fresh & clean.”
“My brother had been to this place years ago this was because to rent a truck and drove back home to put a long table in the truck and then drove down to Maryland. The people there were friendly, kind and helpful.”
“Hello! This place has a great team. I liked the service and assistance of the staff. Especially Giacomo Dignoti helped with everything from the first call. I had a special order and he found it and made it. Clear, accessible, fast and professional!!!!! Thank you very much.”
“The people who work at thus location are very nice & courteous. Everything went quick with the rental & spacious parking lot. Had a issue with the mileage I had to pay for renting in Inwood, instead of Brooklyn, because of availability but it's not thr locations fault. U haul representative from the customers service department was rude & did not want to help at all.”
“Cathy was amazing and saved us money and time. Truck was new and the process was a breeze. They saved the day after our Budget rental spot failed to show with a 16’ truck the day before our move. Highly recommended!”
“Do not try to reserve online as it seems it means nothing and it's not related to inventory at each site. Call and reserve it so they can confirm they have the vehicle. I reserved online for another location and no one called me, I called in and they told me they don't even carry that model. Also note that they only take cash for rentals which is especially odd as they use cards for holds.
Aside from that, you basically get what you pay for. As others have mentioned the vans are not well maintained. Although I didn't have a problem mechanically, the radio didn't work and the interior was rougher than a Uhaul. It shifted kind of rough and you could tell the shocks were probably at the end of their life. But for what you pay, it's not a bad experience. I rented a Micro Mover and it was exactly what I needed and I saved gas as opposed to the larger vans that you'd rent from Uhaul or Home Depot.”
“I would just like to say that the woman that is always at the counter at this location is the sweetest most competent person I have ever come across in my 40 years of renting vans.”
“Friendly efficient service from my interaction with the 3 employees at 3 different times in my visit. Each were veryhelpful and went the extra mile with their help.”
“RORY IS AWESOME helped me out the most in a time of need. If u need a u-haul or rental car like I did, come here you will be beyond amazed with his professionalism and care. This is the one! They care for their customers and treat you the way they would want to be treated ? ❤️”
“The customer service was exceptional and made my move effortless. The staff went above and beyond, demonstrating excellence in every aspect. This location sets the standard for outstanding customer service and exemplifies the high-quality service U-Haul can provide to its customers and provided to me and my famiily..”
“Unfortunately, they did not have the right size truck for me, but the person I spoke to was extremely nice and helped me with another location that had a truck for me.”
“I went to Milea Maspeth Queens for the 1st time. Outstanding customer service, professionalism and my truck was completed ahead of schedule. Thank you Patrick and Steve for fixing my truck at an affordable price. If you own an Isuzu or Hino Truck, you must give these guys a chance to maintain and/or fix all issues. . . I am beyond happy and will all of my D J friends with truck to go to Milea Maspeth Queens.”
“Darlene is amazing! I needed a handicap accessible van last minute because my brother was coming into town. She helped me throughout the process. She’s very detailed and accommodating. The pricing was reasonable they could’ve charged me a lot more because it was last minute and they were very accommodating. I will be using them solely for my rentals going forward. Thank you JJB van rentals and a special thank you to Darlene!”
“Thank you for the amazing customer service. When I had a technical issue with my app, management from this location came up with a quick solution that allowed my rental to take place with out any issue. Thank you Vanessa for going above and beyond for my issue.”
“Very easy simple and affordable, after looking around making reservations, I just came here to pick up a 10’ for moving and it was an easy agreement milage 19.95 fee and optional insurance can’t go wrong also return instructions the staff worker from the shop was friendly”
“The gentleman at the desk was extremely accommodating, very knowledgeable, and very very helpful throughout the whole process. It's my second time using this location and they always above and beyond their duties. I have nothing but great things to say about this location. Amazing A++++++”
“Excellent service . Especially the young man that checked processed the transaction in the morning and checked me in. He was busy and he professionally and politely multitasked. The young man that checked me back in was polite. The lady that called me the next day to enquire if everything was satisfactory was amazingly courteous and professional. Amazing service all around.”
“The dealer was helpful and courteous. The address location could more specific to the exact area of where to go; pickup location and meeting place are different.”
“Lucky Trade Mechanics was easy to find, if a bit of a walk from the subway. The app on the other hand was a disaster. Didn't actually secure reservation (said it did) as was customer service (which did the same--said I had a reservation when I didn't). Had to go to Lucky Trade because of the app didn't work properly instead of nearby location and almost lost reservation at Lucky Trade despite talking to customer service (which said, yes I had a reservation when I questioned it after my app problem). Not a good look and made life harder--something no one wants when you are moving.”
“The guy who owns this business is very kind and professional. I am sorry that I don't know his name. He let me drop off my ups package here since I had a UPS label. I also picked up my package and bought stamps here another time. I asked if he had business cards, but he didn't so I am leaving this review. There are multiple services available here. I even left my U-haul truck when I moved to this neighborhood almost 10 years ago. Hope you have a wonderful experience just like I did. This is a very close location. Support your local small businesses.”
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“The customer service was great and the agent that helped us was very friendly had a great sense of humor and respectful and maid us feel at home thanks for the hospitality recommend this location to friends and family any time.”