Chase Bank has received mixed reviews from its customers. While some have had fantastic experiences, others have reported poor customer service. Several customers praised the professionalism and helpfulness of the bank's staff. Carlos and Vasilios were described as "fantastic, very professional, helpful, and a pleasure to work with." Similarly, Alan at the Astoria branch took the time to thoroughly address a customer's questions with "patience and kindness," providing "genuinely good customer service." Additionally, a kind guard working in the ATM vestibule was noted for being friendly and welcoming, even to customers with dogs. However, some customers reported terrible experiences at this Chase Bank and other Chase Bank locations. One customer, though personally satisfied with their own visit, expressed sympathy for those who had negative experiences. Overall, the reviews suggest that the quality of customer service can vary at Chase Bank, with some employees providing excellent assistance, while others may fall short. The bank seems to offer a mixed experience for its customers.
Carlos and Vasilios were fantastic very professional, helpful, and a pleasure to work with. Highly recommend! Chase Bank got some really good people there🙌
September 2024
Very convenient branch with terrible customer service if you need help from anyone other than a teller.
September 2022
I wanted to open two checking accounts and apply for a credit card and Stefanie was very helpful and friendly. I am very happy with the customer service here.
