TD Bank, a prominent financial institution, has garnered a mix of reviews from its customers in the Astoria area. The bank is praised for its helpful staff, particularly Mr. Dinos and Eleni, who have been described as professional, supportive, and enthusiastic in their customer service. Customers appreciate the staff's ability to resolve complex banking issues with grace and efficiency. However, some customers have expressed concerns about the communication skills of certain staff members, noting that their voices are sometimes too low, making it difficult for customers to understand them. Additionally, some customers have observed nervous gestures from staff, which can impact the overall professionalism of the customer experience, especially in the post-pandemic environment. Despite these minor drawbacks, the TD Bank in Astoria is generally well-liked, with customers appreciating the comfortable waiting area, strong Wi-Fi, and the overall friendly and hospitable atmosphere created by the staff, including the security personnel and the branch manager, Dino. Customers feel a sense of familiarity and appreciation when visiting this location, with some even describing the staff as making them feel like family. Overall, TD Bank in Astoria seems to provide a generally positive banking experience, with a dedicated and caring staff, though there is room for improvement in terms of clear communication and maintaining a professional distance from customers.
I had a great experience with Elira at TD Bank. She is truly a sweetheart, very professional, patient, and extremely helpful. She took the time to walk me through everything and made sure all my account needs were fully taken care of. It’s rare to find someone so attentive and genuinely kind. Highly recommend working... read full comment
March 2026
Very poor customer service, long lines. One of the lowest savings account rates in the US. TD Bank's typical annual percentage rate for savings accounts is around 0.05% for accounts up to $100,000, while many online banks offer 3-4%. Online chat only has a virtual agent who redirects to a phone number.
February 2026
Terrible customer service, terrible workers. They gave everyone their business card so you can call them but they never pick up the phone or respond on e mail. I been waiting ONE MONTH to get new debit card. And after I went 4 time to ask about it. Probably worst bank with worst employee.
