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July 2023 by Susan Schermerhorn
I went to this bank with a simple ask: exchange $100 in twenties for $50 in ones and the rest in fives. I was turned away from making an exchange because I do not have a bank account with them. Now I never will in the future! Might want to examine this ridiculous rule.
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February 2022 by Daniel Humberstone
Very slow and if you don’t have a account with them they act like you’re waisting there time this why I will never have a account with keybank
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July 2020 by Katalina Sawyer
Great place. Great people! Very personable when you walk in and the whole time.
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July 2020 by Jon Bozeatjr
Love the people working at this branch. I drive from skaneateles pass two key bank branches to do all my business at this branch . So nice and helpful ty
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May 2020 by Brandon Winter
Terrible experience with this banker James Keller. Very disgusted with the morals of this investment banker. We befriended James & trusted him just for James to be a homewrecker & cheat on his significant other with mine at the time. Our family withdrew all our money & we’ll never trust an establishment that employs people like this. I would be cautious when it comes to banking or investing here.
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May 2020 by super-slayer-67 vibbert
Never ever will i go to this bank again nothing but problems with my account
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February 2020 by Nathan Ryan
Great customer service by Maggie, I had a issue that many other branches brushed off and told me would take weeks to deliver, it was done within 15 minutes.
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January 2020 by Martin McKinney
Just wanted to refresh, as it appears my old comment came off. Yes, this is an old issue, but one I will never forget and for sure want to warn others about.
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February 2019 by Jessica Brier
Vanessa was extremely compassionate and helpful. She helped me today, listened to my problem and even gave me kind, encouraging words. When I opened an account through key bank back in June, they were all very caring, kind, and helpful. Thank you again from the bottom of my heart. Kindess goes a long way. 💓 excellent customer service.
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November 2016 by jimmy thurston
I love first niagra bank but after key bank has boughten it out I have had several issues with my account randomly freezing and unfreezing, large fees, pleanty of fees I was not told about I am switching banks as soon as possible... do not trust key bank with your money
