Spectrum Store
Cell Phone Stores,
Internet Service ProvidersHours:
217 Grant Ave Unit C8, Auburn NY 13021 Hours
About Spectrum Store
Spectrum Store in Auburn, NY, offers a variety of services, including broadband Internet, mobile, and cable TV. Located at 217 Grant Ave, this store allows customers to shop for Internet services, upgrade their products, and handle equipment returns or bill payments. The reviews highlight the excellent customer service provided by staff members. Customers have praised individual employees, such as Connor, Jodilyn, and Alyssa, for their helpfulness and dedication. For instance, Jodilyn is noted for going above and beyond for customers, even assisting someone in finding a misplaced phone. Alyssa received compliments for clearly explaining options and making adjustments to accounts, while other staff members helped create a welcoming environment for families. Some customers expressed disappointment with specific aspects, such as online specials not being available in-store and issues with customer service agents outside the store. Despite these concerns, many reviews commend the attentiveness and kindness of the staff, emphasizing their commitment to providing a positive experience. Overall, Spectrum Store is recognized for its strong customer service and the efforts of its employees to assist and support customers effectively.
Most Recent Reviews
May 2022
I would like to take this opportunity to acknowledge two Spectrum employees who have done an excellent job of service to myself and to Spectrum. Jonathan Mills and Tim Martin. Jon is a sales representative in the Auburn Store Tim is an installation technician in the Auburn area. Both individuals gave exemplary service,...
read full commentJanuary 2026
Kylee was helping me with adding a new cc for payment. When she checked my account she bundled my services and saved me $50 on my monthly bill. She was more than helpful and I am more than grateful. Thank you Kylee . You’ve restored my faith in customer support. You deserve a promotion and large raise.
January 2026
Excellent customer service from a disabled worker named Connor that went way out of his way step by step to help me. Was a great very different experience even tho I will no longer be on a Spectrum account due to merging with my sisters account!
More Comments(112)
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