Burnt Hills Hardware & Supply Co. is a well-loved local store that is part of the Ace Hardware family, serving the Burnt Hills community with personal service and quality products. Despite the store’s cozy size, it offers a wide selection of new merchandise, all kept very clean and well-organized. Customers appreciate the helpful staff, who are friendly, knowledgeable, and ready to assist with finding items, fixing problems, or giving advice. Many reviews highlight the staff’s willingness to teach and guide customers, such as explaining how to repair a leaky faucet or confirming steps for a plumbing project. The store often provides more personalized attention than big box stores, with experts available at specialized counters, particularly for plumbing needs. Customers also value the store’s community connection, as staff often recommend local professionals for electrical or plumbing work. While some mention higher prices and occasional issues like gift certificates being unavailable, overall, the store is praised for its helpfulness, extensive inventory, and the friendly relationships built over years. The store’s commitment to being "the Helpful Place" shines through in the attentive service and the genuine care for neighbors’ needs, making it a trusted spot for hardware and DIY supplies.
