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November 2023 by Hobart VanBuren
This place is awesome I highly recommend after having my wipers broke for 4 months and trying other dealerships that kept taking there sweet time this one was fast and got it fixed for me within two weeks. Will definitely be a returning customer
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October 2023 by Scot M
I brought my truck there to get detailed. I take care of my truck so it wasn't all that bad. But when I went and picked it up it looked like a brand new truck. A guy by the name Blake did the work and it was immaculate. I will recommend them to everyone I talk to.
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October 2023 by Joe Pagano
Avoid this dealership, they had a car listed for sale, went in and they told me oops sorry the price was listed incorrectly its actually 5k more And would not honor their own pricing. The manger and I quote “I would get fired for selling the car for that price.” You would get fired for selling the car for the price your website and team listed it for? Sounds like a great workplace.Just goes to show the level of integrity at this establishment. Go somewhere else there are plenty of other dealerships that have standards of proper business practice and do not false advertise.
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October 2023 by Megan Tzoc cajtunaj
I bought a dodge journey 2014 in August 2023, the first day I brought it home they had to pick it up because my suspension system went out .Now it’s October and my electronic system is faulty and I can’t can’t accelerate . I have had this less than 3 months and nothing but issues and the bad part is my financing is not completed as of yet . So until my loan gets approved there’s nothing they can do about the vehicle in general. This is my worest car experience in history and they do not communicate with you it’s about money for them . Go to a big dealership and get better assistance.
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October 2023 by Joe P.
Avoid this dealership, they had a car listed for sale, went in and they told me oops sorry the price was listed incorrectly its actually 5k more And would not honor their own pricing. The manger and I quote "I would get fired for selling the car for that price." You would get fired for selling the car for the price your website and team listed it for? Sounds like a great workplace.Just goes to show the level of integrity at this establishment. Go somewhere else there are plenty of other dealerships that have standards of proper business practice and do not false advertise.
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September 2023 by Louis Zito
Terrible service.Made an appointment to see a specific jeep. I drove 1 hour from Rochester to see it. When I arrived. I was told the owners wife had taken to Buffalo.After wasting more of my time. Was told they would bring it to Rochester for me to see.But then the next day was told it’s too short notice for that, the owners wife will be driving it in Buffalo today!Honestly not sure if they’re even trying to sell it or just get people in the store.Sent a survey to Bree the sales rep that set up my initial appointment but she’s didn’t even respond.Also texted the sales guy I dealt with and he also did not respond.Terrible service and wasted my time. Very frustrating as was ready to buy.
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August 2023 by anthony liberti
Are auto experience was good untill we needed customer service..car was on empty n the owner apologized n offered us a gas card n here is 6 weeks later n no gas card mailed to us. Its sad that i have to write this review. One associate(Brea) has tried to help me but it seems a dead end on dealerships end to make it happen..i also sent them a customer that bought a $40,000 2022 ram..no rferral money"bird dog"?
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July 2023 by George Snell
Called for an oil change and was able to get in the next afternoon. On the way in, a bulb blew in my 3rd brake light and set a message off on the dash. I let the advisor know about it and they fixed it while I there. Overall the service was good but wasn’t anything to rave about. I appreciate them getting me in and taking care of my vehicle.
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July 2023 by Anthony L
Best ever experience buying an auto.. the team there was so friendly n not pushy.. from sales to chats to financing. Excellent. both the owners were great.
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May 2023 by Kayle Horton
Jim and Kristi and the rest of the crew in the service department do an awesome job fixing my 2 vehicles. One of them is a commuter car (a beater) and has required frequent trips to the auto mechanic for various issues. They always have fair prices and are stand-up about the parts and services they provide. My other vehicle required significant work to pass NYS inspection when I moved from out of state. They fixed the issue for a much more reasonable price than I was being quoted elsewhere. I’m very appreciative of their work and recommend them highly for your car service needs!
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May 2023 by Heather Hapeman
We always have the most wonderful experience at Castilone! We have been returning customers for the last 10 years now. The customer service, salesman (Sareeb), owners (Steve Jr) are so nice, not pushy at all and do their very best to get you the best deal. We appreciate everything they do. Check them out, you won’t be disappointed!
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April 2023 by Diane Hollister
I did purchase My Jeep at Castilone so I went back when it was time for a check up. They looked at everything, rotated the tires and inspected it. Even showed Me some features I didn't know I had. Very good service and their price for My Jeep when purchased was the cheapest one I went to. And I have bought 5 jeeps before this one, but have never tried Them before. They will be the first ones I try when It's time to buy My new one.
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March 2023 by F C
Great Dealership throughout the process! Sales team found the vehicle I was wanting, Finance went above and beyond getting perks not normally available for the vehicle and the terms I wanted. Detail did a great job prepping my new Jeep Gladiator. Ownership on hand very kind and caring, made me feel like a family member not a customer. I highly recommend this Dealership and Team for anyone's new or used vehicle needs! Top Notch!
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March 2023 by Ariane W
It was difficult for me to finance a vehicle, Castilone helped me get myself some wheels again within a very reasonable amount of time. They accommodated to me and my schedule and gave me the best experience I’ve had at any dealership. Highly recommend this one in Batavia if you want good service AND results.
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March 2023 by Louis Heather Gray
Thank you Chris Shultz and the finance team at Castilone for doing an amazing job and getting me into a new vehicle! I could not ask for any better service. Chris was very kind and patient and helped me get into the perfect car for me and my family!!! I would 100% recommend Chris and Castilone to everyone shopping for a new vehicle!!!