Kohl's is a great store where customers easily find what they are looking for, including fashion, footwear, beauty products from Sephora, and home decor. The store offers the best deals, Kohl's Cash, and surprising savings on items like bedspreads. Shopping is safe and easy with hassle-free returns and free store pickup. The overall experience is often good, with very nice, helpful, and patient sales associates at checkout who provide wonderful customer service. Associates are described as kind, accommodating, and a wonderful asset to the team, helping with corrections and purchases. While customer service can sometimes be poor, making it hard to find items, the store generally rewards the everyday with helpful staff and excellent deals available in store, online, and on the Kohl's App.
I really love the Batavia store. Associates are so friendly and helpful. The whole store is clean and well organized.
June 2024
Great store, I found all the items that I was looking for to even exchange with an on-line purchase of wrong sizes. Customer Service was very helpful and accommodating.
April 2024
We easily found what we were looking for and sales associate at checkout was very nice and helpful, especially Amy and Jessie.
