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February 2024 by Bill Neal
Friendly very helpful service, ever that we didn't buy the phone there
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January 2024 by Joe Molaro Jr
Absolutely horrible customer service. Very argumentative staff. Not willing to help.
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October 2023 by HEIDI DEANGELO
Extremely slow service. There were only 3 of us in the store and we were all waiting half an hour.
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October 2023 by Shaun Ehrgott
Considered growing a mobile data plan tree but I guess that doesn't grow on trees either. Not sure what type of world my daughter's growing up in these days.
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May 2023 by J T
Want great customer service? Ask for Ryan. He is a professional. Very knowledgeable and addressed all concerns. Future manager potential.
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April 2023 by Courtney Burley
They are currently remodeling the store but that hasn't affected how great they are. I had a terrible experience trying to upgrade online and then even calling their help line. I was able to save a bunch of money by going into the store. He was so patient, kind and helpful. This location not only has cellphones and accessories. They now have speakers, video game controllers and other electronics. Eric (not sure of spelling) was fantastic and deserves a giant raise!
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April 2023 by Courtney Burdick
They are currently remodeling the store but that hasn't affected how great they are. I had a terrible experience trying to upgrade online and then even calling their help line. I was able to save a bunch of money by going into the store. He was so patient, kind and helpful. This location not only has cellphones and accessories. They now have speakers, video game controllers and other electronics. Eric (not sure of spelling) was fantastic and deserves a giant raise!
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April 2023 by Amanda Wells
What a joke! It took me 2 times to go there in order to be seen. During my transactions (the second visit), I asked questions about the plan to see if the new plan was better than my previous plan. Mary threw a piece of paper at me with the new plans and said this is what they are. I told her that didn’t tell me anything and how my bill would change. She finally rudely said, oh, you wanted to know how it would affect your plan? That’s kind of why I asked… she finally figured it out to find it would be more. Cool - let’s leave my plan alone then. We inquired about the free iPhone deal. She printed out a paper showing us it would be free. During the transaction, she sold us a case that wouldn’t fit the new phone AND changed my plan. Let’s see how they fix this tomorrow when I go in, but boy am I not happy right now. Can’t wait to see the stranded apology issued at the end of this review instead of attempting to help me fix this issue.
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March 2023 by Tim Elliott
Rep that assisted forced me to download app and buy items that way instead of directly through store, for in store pick up. Customer service was lacking.
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February 2023 by ZsaZsa McKenna-Green
We went in to have my phone, that wasn't charging looked at, and get an upgrade for my father, on our family plan. The technician, Mark, cleaned out my phone port, and got it able to charge again. He also helped my father and I both pick new phones, and accessories, and in doing so, with brand new phones, our bill is less per month than prior. He explained everything to us, and what benefits would come along with the new phones. As always, our visit was pleasant and helpful.
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February 2023 by Jonah Motyka
Data has been terrible lately can’t even do anything on car rides. And I have unlimited data with one of the newest phones
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February 2023 by S VanSon
The manager trying to get my new phone working didn't work so much he tried.
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December 2022 by Daniel M.
Good luck trying to get through to a real person via the phone. Just really bad service. And they wonder why people are leaving them in droves.
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December 2022 by Suzanne Kennelly
Ordered Galaxy watch 5 online picked up in store. Super fast and easy.
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December 2022 by Michelle Main
If I could give them 0 stars I would. Every experience I've had in this location has been terrible. Avoid it at all cost. Make the trip to a different store if you can!!
