Verizon offers mobile phones, 5G home internet, and business services. Customers can visit the store in Batavia or go online to schedule appointments, place orders, and use options like in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight outstanding and amazing service from representatives, who are described as friendly, going above and beyond to help with activation, data transfer, and answering questions. The staff is noted for being welcoming and helpful from the moment customers enter. While some note the great service and recommend the store for getting phones, a reminder is given to be careful of extra fees. Overall, experiences are reported as very pleasing with no problem from the representatives.
Associate that assisted us was extremely thorough and had great knowledge of the issue we presented.
October 2024
I came back to change my rating bc I had such great customer service when I was recently in with a phone issue. I had quick service, they helped identify my issue and provided me with options. We ended up replacing. It was such a smooth and pressure free interaction.
October 2024
Mary really helped me out and gave me a new sim card for my old phone. Great customer service. Thanks again, phone works great
