LOFT is a well-loved clothing store known for its classic and timeless styles. Customers appreciate the quality of the clothing, with many noting that they still fit into pieces from years ago. The store features a good selection of clothing, though some customers have mentioned that certain sizes, like large and XL, can be hard to find. The layout is clean and attractive, making it easy to browse, though more racks could improve the shopping experience. The sales staff is described as kind, helpful, and attentive, contributing to a positive customer experience. However, a few customers have noted issues with online return policies and a lack of greeting upon entering the store, suggesting that a warm welcome could enhance the shopping experience. Despite some concerns about pricing and store policies, the overall sentiment remains positive, with many customers expressing a desire to return. The store is appreciated not only for its clothing but also for the service provided by the staff, particularly the co-manager who is highlighted for her exceptional assistance.
Valerie gave exceptional customer care to me today while I was shopping at your store. She was able to find exactly what I was looking for and gave me a few options to choose from. I ended up going in to return something and came out with the perfect outfit and accessories to match! She is a true asset to your store.
June 2026
Kudos to Victoria,Selma, Gabriella, Kelly, Michelle and Ishoda --they helped find item and ordering online when my device wouldn't work. Thanks --got a pretty decent deal too
December 2025
Love their clothing & especially when they have great sales, which is quite often.
