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December 2023 by Gabby Gomez
There is this awful worker I went the other day to buy something and I needed to return something as well. Alyssa, who treats customers rudely, started yelling at me and embarrassing me in front of the staff and customers. These types of jobs need better people, such nasty women.
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May 2023 by c family
LOVE IT...I DON'T NEED 2 SHOP ANYWHERE ELSE...PLUS EXCELLENT ATTENTIVE SALES STAFF... THE QUALITY IS SO GOOD...I HAVE ORIGINAL CLOTHING FROM 1998..IT'S CLASSIC...TIMELESS...FEMININE...AND MOST IMPORTANTLY...AFTER 2 PREGNANCIES...19 AND 16 YRS AGO...I STILL FIT IN2 THEM..SIZE 8 AND 10...DEPENDING ON ITEM!!??
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December 2022 by Hyekyung Kim
Good display for finding easy what I look for. Staffs are all kind and helpful. I love this store. Absolutely I will go back.
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December 2022 by Denise Benchocron
Staff did not make me feel welcome
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November 2022 by Little Coqui
I found the selection extensive and it fit my needs. They didn't have all the sizes at the time as they were out of large and xl. Also, they could use more racks or places to hang the clothes because you end up having to pick up a lot of the merchandise to find your size. The manager has gotten a lower rating for not accepting returns bought online and that's because she still doesn't get you can put the return on a gift card. Very confused. I dealt with the other sales associates. They knew more. They should always have someone by the fitting room to assist the women trying on clothes as that would help the sales as well. The person could find another size, offer a suggestion, etc. I know it helped me when I was there and they had a woman there the day I went.Another suggestion, welcome all who come in to the store with a smile as if you really want them to buy. The times I've been there they do not say hi to anyone entering. It's not welcoming. I still gave them a 5 because of the clothes and everyone these days needs encouragement.
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June 2022 by Michele S
This store provided an outstanding customer experience thanks to Ma - co-manager. She found me exactly what I was looking for & more! Store is beautiful & clean with great priced quality clothing.
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April 2022 by Sherry L
Terrible customer service. Don’t go if you have to return something. They will force you to return by calling customer service if you want refund back to your credit card. THEN GIVE YOU THE WRONG NUMBER TI CALL. The associate thought she looked smart by turning me away with ridiculous excuses like it’s more than 30 days from the purchase date and can only be returned to store credit. Who counts return period from the order date? What about the shipping period? I don’t want to waste my time with her and walked away nicely. Never coming back.
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February 2022 by jess g
HEAVILY inflated prices, with a “40% off everything sale.” Nice store though. Nice layout, clean, and good fitting rooms.
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February 2022 by Marlene Glazer
nice store good selection well stocked nice clerks
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September 2021 by Grace Kim
Terrible customer service here. Earlier today, I called the store to check if they had an item that I was looking for in sizes S and M. They stated that they did and that they would hold them for me so I booked an Uber to get to the store ASAP. When I got there, I found out that they only had the medium, which ended up being too big for me. The small would've been perfect. When I brought this to their attention, they stated that they thought they had the small and apologized. I told the manager that I paid for an Uber to get here and she stated, "Mistakes can happen," without sounding apologetic at all.
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September 2021 by Stacey Aust
Staff extended themselves while shopping and ringing g up items. No wo.en plus sizes.
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August 2021 by Grace K.
Terrible customer service here. I should've checked the reviews before stopping by. Earlier today, I called the store to check if they had an item that I was looking for in sizes S and M. They stated that they did and that they would hold them for me so I booked an Uber to get to the store ASAP. When I got there, I found out that they only had the M, which ended up being too big for me. When I brought this to their attention, they stated that they thought they had the small and apologized. I told the manager that I paid for an Uber to get here and she stated, "Mistakes can happen," without sounding apologetic at all.
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July 2021 by L. Tan
Workers were attentive and helpful. Although stock is sparse, no small sizes!
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June 2021 by Fran Brethel
Shout out to Angela for her help today!Love Loft's styles and selection
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June 2021 by Guitry Bergen
Good sale on summer clothes.
