JOANN Fabric and Crafts is a well-known destination for DIY enthusiasts, offering a wide selection of project supplies that inspire creativity and self-expression. With nearly 75 years of experience, JOANN provides everything from scrapbooking products and beads to baking supplies and yarn, making it a one-stop shop for all crafting needs. Many customers appreciate the store's variety and often find themselves wanting to craft more after each visit. However, recent changes in store layout and organization have drawn mixed reactions. Some customers find the remodeled space more spacious and organized, while others struggle to locate items due to the new layout. Despite these challenges, the store continues to attract shoppers with its extensive inventory, including sewing machines and seasonal supplies for holidays like Valentine's Day and the 4th of July. Customer service experiences vary; while some staff members are friendly and helpful, others have been noted as unprofessional or unengaged. Checkout can be frustrating due to long waits and new policies regarding coupons and pricing. Overall, JOANN remains a popular choice for crafters, balancing a rich selection of supplies with the need for improvements in organization and customer service.
I had my sleeping baby with me and the manager offered to help! She walked my items to the front, cashed me out & helped me to my car! Excellent customer service.
October 2023
Prices are very expensive and cashier wasn't very helpful ?.
August 2023
My wife an daughters go here alot... guess they like it!
