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February 2024 by Genevieve Lyon
I was very impressed with the Kay staff I dealt with. I was greeted as soon as I walked in and was asked if I needed assistance. I explained that I needed a star sapphire stone put back on the ring it fell out of. I was given the price for repair and thought I would go somewhere else. Two women and a gentleman (can’t remember their names, even though they did introduced themselves) talked with me and understood how important this ring was to me (it was my mother’s ring). They worked with me and I did leave the ring with them for repair. I was so happy when I left and am very thankful that they each took that extra step to make me feel so comfortable doing business with them.
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December 2023 by Kristen Laskowski
We went in to purchase toddler earrings. The manager Glen was rude and disrespectful. He clearly did not want to assist us or answer questions. Luckily his one employee took over and assisted us very kindly. Overall if it wasn’t for her I would have walked out. Glen kept asking if I needed jewelry and if I did he would assist me. Going forward I would never purchase items from here again due to the store manager Glen.
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December 2023 by John Patrick
Abysmal Customer Service!I was fitted for and ordered a wedding band. We were notified it was in and went in to pick it up. It is a very different customer service once you have already paid. I had to ask to try it on and it did not fit. The sales manger tried to talk me into having the brand new ring cut and resized. after I refused and asked to exchange the ring for the correct size I was told the same ring would now cost me over two hundred dollars more or I could wait a week to see what the sale might bring. I asked for the manger to call me they never called. Beware, there are better choices out there.
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December 2023 by amber
the manager who took care of me was awesome. extremely helpful and kind. he even helped me save a little money!
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June 2023 by peter st clair
If you want to get robbed on fake financing promotions this is the place for you
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April 2023 by Paula Smith
Very disappointed in Kay's service. I have warranty on my jewelry, so have to return every six months. The last three inspections and services I've had, i was treated like I am an inconvenience. The one sale associate was pleasant, but both managers thought and acted like they were better than customers and the other employees. It was just plan rude. PLUS When I went to pick up my jewelry after sending it in and PAYING for additional services they locked the doors, and shut the lights off as I was walking to the store. Please note I was there at 6:48. Store doesn't close until 7:00. And I live 30 minutes away. Definitely will be looking for a different Kay's store.
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November 2022 by Glenn Klein
Great selection and service.
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May 2022 by Benjamin McCoy
The staff is very helpful and really goes the extra mile to make you feel welcome and that your expectations are met completely.
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March 2022 by Jessica McNichol
Went in this year with my husband for our anniversary to get him a new wedding band since he lost his before. We magically found the matching band. The lady tried to sell my husband a ring that had ripples and scratches on it, and claimed it would go away & was only from the buffing. I had my wedding band sent out to have it re sized and to have a new head put on my engagement ring, it came back and my engraving of my husbands initials were no longer there lol. They couldn’t offer me anything besides to have it sent out again, which i don’t really trust them now. My recommendation is to stick to your local jewelers. You would be surprised at how much more they are willing to go out of their way for you & provide much better customer service.
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February 2022 by Jeff Stange
Horrible customer service. Only interested in being nice if you want to spend thousands. My 13 year old wanted ear rings for his girlfriend, and after seeing some online from Kay for around 100 he thought just go to the store. Well no cause the workers in there acted like it was ridiculous to even ask for something like that.
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January 2022 by Jenny
To the middle aged blonde woman who works here... You are a miserable person. Not only are you extremely rude, you should not be working in any area of customer service. I've had the unfortunate pleasure of you being the only person available twice in person, and once in the phone. You were extremely rude and arrogant on all occasions.As a result of your lack of customer service, I'd rather drive an hour out of my way than take a chance of "working" with you.You made the entire experience of finding my ring miserable, when it should have been exciting.. As a result, my business, and anyone I speak with , will go elsewhere.
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August 2021 by yonderr yonder
One lady was very nice and polite but kept trying to sell me more and more things I told her i did not like. A guy, Glenn who fitted a watch for me to try on took about 15 minutes and then after I decided I didn’t like the watch and wasn’t going to buy it muttered things under his breathe cause he was annoyed. I don’t think it’s unnecessary for me to try on a $800 watch before buying it. I also was going to buy a ring from there, but after they were rude to me i went to the other kay’s that is way better and has good staff.
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July 2021 by Jennifer Kain
To the middle aged blonde woman who works here... You are a miserable person. Not only are you extremely rude, you should not be working in any area of customer service. I've had the unfortunate pleasure of you being the only person available twice in person, and once in the phone. You were extremely rude and arrogant on all occasions.As a result of your lack of customer service, I'd rather drive an hour out of my way than take a chance of "working" with you.You made the entire experience of finding my ring miserable, when it should have been exciting.. As a result, my business, and anyone I speak with , will go elsewhere.
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April 2021 by Kelly Folga
Everyone has been so sweet and considerate. They deal with a lot. Thanks for everything.
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March 2021 by Brianna Mondel
I’ve never had such an unpleasant interaction with someone over the phone. I simply called to ask about the status of an order I’d placed online, and the woman I spoke to was incredibly rude and acted as if she had no clue what I was talking about.
