Capital One Bank is noted for its excellent and helpful customer service. The branch is described as clean and friendly. Employees are pleasant and go the extra mile to assist with concerns, whether as a teller or on the platform, helping with accounts and credit card questions. The staff is also recognized for being veteran friendly, special needs friendly, and LGBTQ friendly. While select branches may have temporary closures, ATMs remain accessible at open branches, in external vestibules 24/7, and at select Target® locations. Transferring banks can be stressful, but customers report a great experience and are thankful for the service.
Excellent Customer Service Ellen is great. Very helpful whether as a teller or on the platform. she will go the extra mile to ensure your concerns are answered. She’s always pleasant and friendly.
February 2024
Always in a rush but calling after an invoice is best.
September 2020
Nice smaller branch friendly staff I've never waited long for anything drive-through is always a breeze as well.
