Capital One Bank is noted for its excellent and helpful customer service. The branch is described as clean and friendly. Employees are pleasant and go the extra mile to assist with concerns, whether as a teller or on the platform, helping with accounts and credit card questions. The staff is also recognized for being veteran friendly, special needs friendly, and LGBTQ friendly. While select branches may have temporary closures, ATMs remain accessible at open branches, in external vestibules 24/7, and at select Target® locations. Transferring banks can be stressful, but customers report a great experience and are thankful for the service.
excellent customer service they take care fast i did my transation in a jiffy
November 2025
It’s funny sitting here reading the negative reviews. Those reviews don’t even know how to spell Capital One. I’ve had Capital One since they bought North Fork Bank a long time ago. I’ve opened up accounts at other banks for promotional money and brought it straight back to Capital One. I DO NOT TRUST ANY OTHER... read full comment
March 2025
Excellent Customer Service Ellen is great. Very helpful whether as a teller or on the platform. she will go the extra mile to ensure your concerns are answered. She’s always pleasant and friendly.
