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March 2024 by Suzanne
I highly recommend PowerPro Service. I have been contracted with them for years. They were excellent in trouble shooting an issue I had with my generator. Everyone with whom I have spoken to has been courteous!
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February 2024 by Geoffrey Zucker
An excellent company that installed and services my 20KWH Kohler Generator. Knowledgeable and professional on site, and able to answer my questions and concerns.
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February 2024 by Ira Landman
Excellent customer service and prompt courteous service techs I would recommend them to everyone
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February 2024 by Adam Forman
Had such a positive experience with Rick and his team. Super responsive. Followed up when they said. Really just over delivered in every aspect. My generator was diagnosed and fixed within no time. Would highly recommend these guys
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February 2024 by Carlo C
I recently signed up with PowerPro to have my generator serviced twice a year. The generator is five years old and anything beyond changing the oil, plugs, filters and antifreeze is out of my league. I figured it was time to have the generator completely checked out. I shopped around a few companies and PowerPro was the best deal. I'm glad I decided to sign up with them. Rick was very polite and patient with me. He sent me information right away for me to review and didn't push me to sign up just to get a sale. I also asked about the Mobile Link system for the generator. He explained how it works and sent me paperwork on the system. I decided to have it installed. Their customer service called when the product arrived to set up the appointment for installation . On the day it was to be installed, Tyler called ahead of time and told me he was on the way, which was earlier then the time frame I was given. He installed the unit with no issues and was very neat to clean up. He explained how to set up the account and all the features. Yesterday my generator attempted to run its weekly run time but it failed with an error message. When I called PowerPro, they were closed. I didn't use their 24 hour emergency number since it wasn't something that needed immediate attention. I left a message on their regular voicemail about what was going on. The voicemail stated they open at 8am. At 808am today Rick called me back and left me a detailed message. When I called them back, I spoke TJ and Rick. They were both very helpful and explained why I received the error message, what it was, and how to clear it over the phone. They were great. I cleared the error code and the generator is back ready to run. I have only been with PowerPro a short time but so far they have been great. I would definitely recommend PowerPro to anyone looking a for complete service company for you standby generator.
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November 2023 by Carl Bishop
Thank you PowerPro Generators for providing professional services.
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November 2023 by James Sutton
Professional and competent. Gives me the assurance I will have generator power when I need it most.
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November 2023 by anthony sbarro
Power pro is a great reliable compThey have supported us for many years.
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October 2023 by Vin Lasorsa
Poor workmanship. Called them to fix a defect that generator acknowledged and they still wanted my cemredit card to charge me service on a 5 month old generator that they installed incorrectly. I used someone else that generator recommended to satisfy the warrantyServices: Electrical wiring installation
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October 2023 by Vincent L.
I used power pro for a generator installation. It took forever. They are money hungry. Terrible service. Turned out the general generator they installed had a defective board. I called them because it was under warranty being only 4 months old and they wanted a credit ca rd first with a docusign email signed first before they would even dispatch someone.even though this was under warranty. Anyway I called Generac and they sent another installer to take care of the warranty free of charge. Stay away not a friendly company
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August 2023 by James Flora
Excellent service, was recommended thru a family friend and they were able to send a tech same day to resolve my Generac issues, the office and field crew were easy to communicate with and were thorough and professional.
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August 2023 by Jonathan Marmur
Great assistance from TJ!
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June 2023 by A Angelich
PowerPro provides excellent generator service. Starting from apropriate scheduling to on time arrival. One can not say enough good things about technician Andre. He was simply terrific!
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April 2023 by Maria Pironti
Always a pleasure to deal with Power Pro. They try very hard to please their customers by accommodating with our work schedules. The service reps are friendly, neat and very professional. I've been a customer since 2006 and highly recommend them. Don't hesitate to call them.
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March 2023 by Ronald Eckardt
I purchased 20kw whole house Generac diesel generator from them in 2019 and they have been servicing since. Recently the error code for the governor was displayed and unit wouldn't start. Called tech TJ and explained what was going on when I reset the unit to try to start and he right away said it was the battery which was due to be replaced as 4 years had passed since installed. Tech Andre showed up tested battery and found that it was defective . Replaced battery and all systems are normal.
