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8:30AM - 4PM
584 NY-31, Bridgeport
Banks
“Switched from a credit unit to locally owned and operated Solvay Bank, and would never go back. Vanessa and staff continually go above and beyond. I could not be more appreciative and grateful for the level of customer service I’ve received. Thank you for allowing me to do business here. Very proud to be a customer and wish I could have transferred over sooner!”
9AM - 5PM
504 Towne Dr, Fayetteville
Banks
“I just switched from Empower and now go to this Chase bank location! They are so friendly and helpful, I feel welcomed as soon as I walk in! Delaney explained everything to me and was super nice. Beautiful new building as well!”
“Went to the M&T Bank over in East Syracuse. I needed to have my letter notarized. They told me that I would have to make an appointment with the person that does that. This was about 11:00 or 12:00 in the morning and the appointment that they were going to give me would be at 2:00 in the afternoon. I said that I lived a distance from this Bank and stop there because I had an appointment in that area at that time. I asked if there was another M&T Bank close by that I could go to. They told me there was one in Fayetteville. My son took me over to the Fayetteville branch and I asked if I had to have an appointment to have the notary sign the letter that I needed signed and they told me, "No you don't need an appointment." I had it signed right away by "Erica I Bye" Assistant Vice President, Senior Relationship Banker. I was very impressed with this Bank. It's a little bit closer to where I live so I will probably be going here or the Canastota M&T branch.”
“a miscommunication resulted in me missing the lobby being open in order toget a new debit card. Staff were able to address my need thru the drive-up window. Jessie was fantastic, unbelieveably great customer service”
“Well I had what I thought was a real $100 so I went in looking completely ridiculous in my work clothes with my coffee. I went up to a very nice man named Christopher and I was informed they have machines not markers to check for counterfeits. Embarrassingly enough as I went to hand it to him I noticed plain as day that it said Play Money. I’m sure I looked super sus shoving it back in my pocket and dismissing it but he didn’t make me feel like he was suspicious of me and didn’t make me feel embarrassed if anything he just reassured me that he could help me if I found I needed it. So that’s very nice customer service though I wasn’t a customer and my brain was definitely not working”
9AM - 4PM
6414 NY-31, Cicero
Banks
“Staff was very helpful. Helped me open an HSA as soon as I walked in there. Made sure I had all the paperwork I needed for my employer. I have been with them for over 15 years.”
10AM - 4PM
6801 E Genesee St, Fayetteville
Banks
“Angelica was amazingly pleasant and helpful when I was trying to activate my new card. She took care of the issue efficiently and with extreme patience . She took care of me promptly though I didn't have an appointment. The woman at the receptionist desk was also friendly. The branch is 35 miles from where I live but it paid off in an overall great experience.”
9AM - 4PM
410 Towne Dr, Fayetteville
Banks
“My Dad had accounts at Key Bank and when he passed away I opened an estate account there. They’ve been very helpful with information, notarizing documents, etc. The head teller and Ms Dowdell are especially helpful.
I’m opening my own personal account there as well.”
“I'm a long-time Schwab customer, and needed assistance with a bank related issue. This location didn't specialize in that purpose, but went above and beyond to help me anyway. This is consistent theme with Charles Schwab overall, and this location was no exception.”
9AM - 4PM
3640 E James St, Syracuse
Banks
“Always an excellent experience at this branch. The tellers are friendly and efficient. I appreciate all the good service I get here. This Branch comes highly recommended.”
“Joe Annorino, Branch Manager, was very helpful when I opened up a new checking account out of an abundance of caution due to identity theft. He helped explain the checking products, figure out what worked best for me, and then made sure my autopay was set up properly to come out of the new account.
All in all, during a stressful and uncertain time, he was supportive and quick to assist me. I've always had pleasant experiences at this branch. Thank you Joe and staff!”
“Today my husband went to deposit my check due to the fact I was at work and could not leave he forgot to tell the teller to cash out my check so I called Dan in the DeWitt branch and he was very helpful and understandings !! He went above and beyond to help me and took care of the problem.You should be very thankful to have such great employees with great customer service ..Dan saved the day 😃 I'm so glad to be banking with citizens !!!”
“The folks there couldn't answer my question while I was there, but someone called me within 15 minutes of arriving home - she had researched my question and was able to give me an answer. Great customer service! ?”
“Good servicesHelpful and friendly staffEverything is availableLoved the coin exchange machinesBut they need to have a mortgage specialist on site!! So we don't have to call or use virtual meetings.”
“Been using them for years at the small business I work for. Very responsive and knowledgeable. I request COIs weekly and they come through quickly every time.”
9AM - 4PM
6570 Kinne Rd, Dewitt
Banks
“The Bank Staff is perfect. A great neighbor Bank. Yes the ATMs do have some problems - but if you have an account with Key Bank go inside and use the tellers - they are great people. Highly recommended.”
9AM - 4PM
215 Tecumseh Rd, Syracuse
Banks
“Have had long relationship with this branch over several accounts.
Have always been treated well and my concerns dealt with in a satisfactory manner.
Less in love with the branch ATM”
“This is a excellent Branch and Bank to do business with, the staff is Top Notch! I work in the Financial field and can tell you first hand Community Bank is the most efficient and friendly bank around. I trust them for My Personal banking needs.”
9AM - 5PM
7200 Kirkville Rd, East Syracuse
Banks
9AM - 4PM
2801 James St, Syracuse
Banks
“I will not reveal specifics of my problem when I called the James Street Syracuse branch. What I can say is this: God bless the Branch Manager for his much needed help. I'm older, and like millions of Senior Citizens, it's getting scary on the financial end. Sam just made an old man cry. I'm not a review kind of guy. Thank you so much, Sam. God bless.”
“The tellers are amazing and so so nice and Donna is absolutely amazing and helped me open my first checking's and savings account and made everything so easy for me I definitely recommend this Bank!”
9AM - 4PM
215 Tecumseh Rd, Syracuse
Banks
“Have had long relationship with this branch over several accounts. Have always been treated well and my concerns dealt with in a satisfactory manner. Less in love with the branch ATM”
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“Very nice being able to chat with a nice agent before you even make the trip in for nothing (not their fault) but i appreciate the help the Agent helped me with!”