M&T Bank is known for its professional and personalized customer service, with staff like Tiffany and Christina providing helpful and friendly assistance. Customers appreciate the genuine attention they receive, especially when opening accounts or handling banking needs. The bank offers a range of services, but some note that the drive-through can be slow. For online purchases, customers advise using a credit card instead of a debit card to better protect against scams and fraud, as the bank is less able to help with debit card disputes. The bank's staff is friendly and committed, making it a preferred choice for many, although limited late hours may be an inconvenience for those with long work schedules. Overall, M&T Bank maintains a reputation for professionalism, strong customer support, and a welcoming environment, with particular praise for specific staff members who go above and beyond to assist customers.
Super helpful and friendly staff! My experience here is always a good one.
July 2024
I've never received such professional and personalized attention at any bank... Ever! Tiffany went above and beyond to help me open my buisness account and paid close attention to all of the details I needed. Real customer service and true professionalism still exist!
September 2022
Everyone is always friendly I have used a few different banks through the years and this is the one I will be sticking with. I do wish it was open late 2 nights a week I work long hours and on Saturday and can not always make it on Friday
