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August 2023 by Ronald Batzold
Best Bank of all Banks
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February 2023 by Clinton Goodman
!!!!!!ANGRY!!!!!! Went to this location because mom has an account there, and she needed a deposit to be made. It's what you do for mom. Got that done. Then wanted to break some larger bills into fives for tip money for a trip we are going on tomorrow. Nope can't do that you don't have an account here. WE WEREN'T CASHING A CHECK. IT WAS A SIMPLE CASH FOR CASH EXCHANGE.
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September 2022 by Melissa Wright
Everyone is always friendly I have used a few different banks through the years and this is the one I will be sticking with. I do wish it was open late 2 nights a week I work long hours and on Saturday and can not always make it on Friday
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September 2022 by Bre Rosen
Christina at the Brockport location is awesome!!! She was super friendlyand helpful to me in ordering a new debit card and opening a savings account. I even got to pick out a Diggs debit card, go bills!! Thank you Christina for all your help, M&T has been so good to me!!
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July 2022 by Holly Czarnecki
Drive through is Very. Frustratingly. Slow. But for business banking help, Tiffany is definitely the one to go to. She knows what she's doing, and goes above and beyond.
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August 2021 by Angela Benton
Next time let people know that the lobby and drive through are closed. We drove 30 minutes here bc your site says it was open until 1pm. We got here at 12:30 and the only part of the bank that we could use was the ATM. So I wasted an hr of drive time round trip and still couldn't do what I needed to do. I only came out to the bank bc your site said you were open until 1pm. I have a very busy schedule doing comfort care for my son and future mother-in-law and this was the first chance I had to get to the bank this week. I was highly disappointed today ?
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April 2021 by Mark N
Great bank. I've been with them for over 15 years now and I have never had any serious problems with them. Will most likely stick around for another 15yrs with them.
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February 2020 by Lauren Roy
They need to hire more than two people to work at a time. I just needed to change my address and only one person who worked there knew how to do it.... unfortunately she was already busy with another client. I ended up waiting over 40 minutes for something that should be simple.
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October 2019 by Lauren Becht
Horribly understaffed. Waited 30 minutes in the drive through before receiving assistance.
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August 2019 by Marlene Paeth
It's been three months and all we asked for was letter or email of an assessment of our house and no one has been able to help. We have been told so many times " we'll get back to you "ha ha. We are done with m&t.
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May 2019 by Hutchison Hutchison
I bank with them... Fantastic business to deal with..
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January 2019 by Arman Ahmed
Worst upstate democratic bank ever. I wish I could give it 0 zero stars. I opened an account, deposited $100 through the mtb atm and I still can't access my money, they have been holding my money for almost a week. There's no proper customer service available which apparently closes at 9pm lmao and the workers are not at all helpful if you look forward on visiting a branch. It's just a bank for villagers here in upstate newYork but if you are from the city, please never open an account here.
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October 2017 by Susie O'Connor
Not very friendly. We went yesterday to open a joint checking account in addition to my personal account. As an existing M&T customer, I expect to feel welcomed at any branch. At this particular branch we were directed to the waiting area. There was one banker available that was busy. I noticed a woman's restroom sign with a handicap accessible sign as well and thought I would utilize it while waiting. I went up to the door and it was locked by an outside locking handle. I asked the personnel at the desk if I needed a key or if it was occupied. I was informed that the bathroom is not for the public. I replied that I am not the "public". I am an M&T customer. They were not at all friendly in their response, and as I sat there waiting for another 5 minutes, the teller opened the bathroom and used it herself. At that point, we left. I think it's ridiculous to have a marked woman's/handicap sign and keep the door locked and refuse to open it. I looked around and did not see a sign posted declaring "no public restrooms". The entire atmosphere at this branch was unwelcoming. I wouldn't recommend it to anyone.
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February 2017 by Claire Walter
The people that work there don't look or act like they like their jobs. They just want to get what they can from you and then be done. M&T is an annoying bank to be with anyways. Wasnt with them for long.
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February 2016 by Candy Thompson
I have always been pleased with the service at the Brockport M & T branch. The tellers are so very friendly and knowledge with all the products that they offer. I have been banking their for over 10 years and would recommend them to friends and family.
