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March 2024 by Viki L.
Very efficient, staff were pleasant & friendly
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February 2024 by Carroll Ferraio
Strong West has the nicest staff I have ever had the pleasure of meeting at any of the URMC labs. I have been to many of the labs and the people working there clearly are miserable, unprofessional, and very unkind.I want to thank all the girls at the Strong West Lab. Beautiful smiles and wonderful service.
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January 2024 by Levante Brown
I was in & out for blood work & imaging within 35 minutes. Staff was VERY kind would 100% come back here if needed be & recommend for anyone looking for quick efficient service!
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January 2024 by Athena C
Always in and out pretty quickly, awesome phlebotomists, everything looks clean and everyone is so nice! This is my go-to spot for labs!
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December 2023 by Jessica
I have to accompany patients here on a regular basis and it has been consistently stressful. Most recently there was an error on our paperwork and the gentleman at the desk was TRYING to help me sort it out but we couldn’t hear each other because the girls in background were talking so loudly, listening to music and laughing. Even after he turned their music off in order to hear me they continued on. Eventually he had to walk out to the waiting room so he could hear me. Considering the noise from the foyer and the construction going on, you’d think at the very least the girls could be respectful and less dismissive.I had to come back a second time with a different patient the following week, for labs AND X-rays. After the girl took the paperwork, then drew blood from patient, patient asked “what about the X-rays?” Girl says “we don’t do that here” and sends patient out. (Instead of just telling her to go around the corner to radiology.) So, as I’m driving her home, I learn that she didn’t actually get the X-rays. Finally she pulls up a photo she had taken of the form and it indeed called for labs and X-rays. So we turn around and drive ALL the way back.We come back in and tell the girl “I thought she needed X-rays” she cuts me off abruptly and says “yeah you have to go over there” and I say “yes, I am aware but don’t we need the paper work that we gave you?” She says “no it was only for labs.” So we stand there perplexed and finally I say “but… we have a photo… I could have sworn it says -“ and before letting me finish the sentence OR looking at the photo she storms out of the room, comes back with the paper and hands it to us without even looking at us or acknowledging the mistake. ?Leaving 2 stars because the ladies that sit to the right, the gentleman at desk and staff in radiology are helpful. Also because I realize it can be frustrating working in that environment but a little patience and consideration can go a long way.Sincerely,Karen
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August 2023 by Clinton Goodman
I checked in and was in the room ten minutes later. The phlebotomist was fast and efficient. In fact I hardly felt a thing. My results were delivered to the MyChart app within 3 hours
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July 2023 by Christine Apple
The phlebotomist’s at this location were very friendly and welcoming. I had to do my 3 hour glucose testing here and the women who drew my blood were the absolute sweetest.
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July 2023 by Greg Matthews
A bit of a wait, but once you get in they're quick and professional
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June 2023 by william raymond
Women at the front desk was rude and disrespectful to everyone that went to the window. I asked for help making sure i was in the right place she said no i had to wait. I waited 25 minutes to be told i was in the wrong area. She should be ashamed of her poor behavior.
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May 2023 by toby cook
I waited 40 minutes with 2 phlebotomists and only 5 people ahead of me.I asked the phlebotomist if she drew an fbs because the paper only mentioned an A1C.She said they are the same thing! I said “ no, they are two different tests entirely. We’ll, the A1C was never drawn and now I have to go back. How could someone who does this for a living not know it’s 2 different tests and 2 different tubes?
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May 2023 by Bobby Vendetti
Was about 20 min wait which I assumed would take about that long and was 8 ppl in front of me.. I got there about 8am once I was it was easy n staff made it comfortable.. also answered couple quick questions I had
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April 2023 by Madison Bailey
Stephanie and Caleb were amazing. We waited for an hour with our one year old waiting for our doctors office to send the correct script and they were very empathetic. When we came back after it was eventually fixed, they did a great job drawing her blood and making her smile
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February 2023 by Pamela Jenks
Very poor service! U of R needs to perhaps have a camera on the employees especially at the front desk they do more socializing with each other than doing their job!! Nobody should have to check themselves in on a computer, it’s the job of the workers sitting behind the glass, nope they would rather talk about their weekend with one another! Wait time is ridiculous long! A few times I’ve taken my mother to the glass building down the street east of u of R and they got her in right away!!! Perhaps U of R should head to the glass building for lessons of good patients service!!!!
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February 2023 by Robert Mitchel
Wish I had read these reviews before I went there. Terrible experience. Went 200 yards to 80 west main and was in and out in less time than it took for this place to even open the glass window and look at me. Only went down hill from there. Mean. Crowded. Uncaring people
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January 2023 by la hair
I used to sign in by talking to someone at the desk. It was nice and I would use a pen and write on the pad what time I got there. NOW they are new and better. The stupid sign in thing wants you to bend over (bad back) and try to read the electronic gadget. DON"T FORGET YOUR GLASSES!!!! Iy wants your name phone number and then a bunch of questions. Takes forever and does not work I was slamming my finger into the pad and nothing happens!! The things wiggles all over the place. SO IMOERSONAL> PLEASE GO BACK TO LETTING ME TALK TO SOMEONE> Now they just sit behind the window and ignore you trying to get through that stupid electronic sign in thing. HORRIBLE
