AutoZone Bronx #4720 in Bronx, NY is a well-known retailer of automotive parts, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. The store features an organized layout and competitive pricing, making it a convenient option for customers seeking automotive supplies. Customers have successfully purchased items such as batteries, often at better prices and with longer warranties than dealership options. The staff can be helpful when approached, especially for specific services like battery replacement, which can be completed quickly. However, there are notable concerns. Many reviews mention poor customer service, with staff seeming preoccupied or uninterested, which leads to difficulties in getting assistance. The store environment outside is sometimes messy, with spills and garbage, and the working conditions for employees are reported as poor, with heat and humidity making their tasks uncomfortable. Additionally, communication issues are frequent, with customers experiencing long hold times and being repeatedly put on hold when calling the store, leading to frustration. Despite the store's good product selection and pricing, these issues with service and store environment affect the overall shopping experience. Customers hope for improvements in staff attentiveness and store cleanliness to better match the store’s otherwise solid offerings.
