Capital One Bank prioritizes health and safety by temporarily closing select branches due to COVID-19 while ensuring access to ATMs. Customers can still use ATMs at open branches or select Target® locations. Reviews highlight helpful staff, including a security guard who assisted with using the automatic deposit machine and a teller who successfully processed a challenging cash deposit. However, the bank faces criticism for limited space, which makes it hard to assist customers comfortably, and the appointment system is problematic, often leading to errors when trying to book online. Overall, the service is appreciated, but improvements in accessibility and the appointment system are needed.
