Citi is a financial services company that offers a range of products and services, including digital banking, mortgages, personal loans, small business banking, credit cards, and investment services. The company has a presence in the office, where the staff is described as quick, kind, and polite, but the phone service is not as reliable, with customers reporting difficulty reaching staff and experiencing rude behavior from a supervisor. Despite these concerns, one customer has been with the company for 7 years and is a model, suggesting a positive overall experience. Additionally, a specific branch and employee, Evelyn Alcantara, have been highly recommended for their professional and sympathetic service.
I have been with them for 7 years with direct deposit, not even a credit card. Now I'm a model, nothing yet Vogue Italy
April 2023
First, I would like to say that Evelyn Alcantara was a complete professional. She was understanding and sympathetic to my situation. I’m very pleased with the service I received today! Ask for her if you need someone knowledgeable. This Citibank branch and Evelyn come highly recommended!
January 2022
Honestly, if you can beat the long lines the staff is pretty nice and helpful. Wish they would hire more people, but other than that every time I’ve been here it’s been nice.
