City World Ford Service, located in the Bronx, NY, is a reputable auto repair shop known for its top-notch care and state-of-the-art facilities. They offer various repair services, including tire, brake, and transmission repairs. The factory-trained technicians provide thorough vehicle check-ups, giving customers an in-depth report on their vehicle's needs. The dealership has been in the business of keeping Ford owners happy for decades and understands the importance of a smooth-running vehicle. They also recognize their customers' busy schedules and strive to make the service process quick and easy. One satisfied customer had a positive warranty repair experience. Although there was an issue with the car pick-up on the appointment date, the dealership made it right by arranging the car pick-up, diagnosing the problem, and fixing the car promptly. Another customer had a wonderful experience buying a Ford Maverick. The online appointment process was seamless, the pricing transparent, and the team professional and pleasant. The sale was completed in just four hours, and the customer received home delivery as a courtesy. Overall, City World Ford Service is highly recommended for its excellent customer service and reliable repair services. The dealership recently addressed an issue with a lender's illegal practices and has promised to never use that lender again. They also apologized and sent a check to the affected customer for the extra interest that had accrued.
The big problem here is they take way too long to get work done. I dropped off on a Monday at 8 am and didn't hear from them until Thursday at lunch just to hear what the repairs would be. Then I didn't get it back until the following Wednesday morning for what was really just a minor repair/replacement in the turbo. You... read full comment
September 2025
I had a great experience, and Gjenete was a big help with everything from the beginning to the end!!!
September 2025
Gjenete Provided excellent customer service very professional, attentive, and responsive to my needs. An outstanding representative of the company.
