Firestone Complete Auto Care in Bronx, NY is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The shop offers comprehensive solutions for every make and model, including oil changes, brake inspections, engine repairs, and A/C servicing. Many customers report professional, attentive, and amazing service, with staff described as kind, friendly, patient, and professional. Several reviews highlight that the team went above and beyond, honoring warranties without hesitation, applying discounts, accommodating special circumstances, and completing work in an extremely timely manner, even during busy holidays. Customers have left very happy and highly recommend the shop. However, significant frustrations with wait times are consistently noted. Multiple reviews mention waiting for three and a half hours past a scheduled appointment time for services like A/C work, which was attributed to having only one specialized machine. One customer also experienced a service technician failing to read special written instructions for their vehicle, which could have caused damage. While the final results of the work often satisfy customers, the appointment and wait time process is cited as a problematic policy.
I have been utilizing this Firestone shop on Boston rd for my car needs for a while. They have always been on point and very professional. No bogus stuff. Thank you Montez and Mr Lloyd
October 2024
Affordable, clear communication, polite reception clerk...however it did take 2hrs for a plug in a tire from a nail.
July 2024
Did my car wash; quite good though the ‘amigos’ cleaning rush to get things done and miss to clean some areas
