Firestone Complete Auto Care in Bronx, NY is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The shop offers comprehensive solutions for every make and model, including oil changes, brake inspections, engine repairs, and A/C servicing. Many customers report professional, attentive, and amazing service, with staff described as kind, friendly, patient, and professional. Several reviews highlight that the team went above and beyond, honoring warranties without hesitation, applying discounts, accommodating special circumstances, and completing work in an extremely timely manner, even during busy holidays. Customers have left very happy and highly recommend the shop. However, significant frustrations with wait times are consistently noted. Multiple reviews mention waiting for three and a half hours past a scheduled appointment time for services like A/C work, which was attributed to having only one specialized machine. One customer also experienced a service technician failing to read special written instructions for their vehicle, which could have caused damage. While the final results of the work often satisfy customers, the appointment and wait time process is cited as a problematic policy.
