Gem Pawnbrokers is highly praised for its friendly and genuine customer service. Customers consistently mention the staff's professionalism and helpfulness, with employees like Rose, Ramiro, and Tracey going above and beyond to provide excellent assistance. Many reviews highlight the positive experiences, noting that staff members are supportive, accommodating, and make visits pleasant. The business is regarded as one of the best in the area, with a welcoming environment and top-notch service that keeps customers returning. Overall, Gem Pawnbrokers is known for its outstanding customer care and trustworthy staff.