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March 2025 by Pedro E. Fernandez
I stored my stuff here for about 6 years I came to get all my stuff out and it was all covered in rat poop. I was told to file a claim with the insurance company attached to the rental agreement. The woman at the counter asked me how long have I had my stuff there and how often do I go into my room.... This was implying that it was my fault for not visiting my storage room often enough and that's why the rats I guess got inside destroyed my bags of potting soil and then s*** everywhere. Yeah no. This place in the neighborhood all around that are full of rats. The people in charge of the U-Haul are not doing enough to stop them from getting into the building.
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September 2024 by Kimani White
Very bad communication and when needing help, they can’t help which your needs, I recommend people don’t go to this store.
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September 2024 by Reall FutureExposure
My experience with this U-Haul location in the Bronx was extremely disappointing. The staff treated me with blatant disrespect, overcharging me without explanation and dismissing my concerns entirely. The atmosphere felt discriminatory, leaving me feeling unwelcome and undervalued. I strongly urge others to avoid this location to prevent encountering such poor service and unfair treatment. There are better, more reliable options elsewhere. Don’t go there period!
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September 2024 by Liam LaMountain
Company does not reserve the vehicles you've reserved, not even in the general area. App is clunky and difficult to operate. Customer service is generally quite poor
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September 2024 by Jeffrey Matos
I was able to easily book, pick up, and return the truck. Staff was initially friendly until they made a mistake by misplacing my rented hand truck and furniture dolly. They proceeded to gaslight me into thinking I didn’t returning while I was well aware that I had placed the items in the back of the box truck and returned everything to them.
Wanting to charge me $100.00 for each item which were well beyond worn and used. I had to assure them I had video evidence of me loading the truck to return and haven’t heard from them since.
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August 2024 by Shawn Donovan
The miles Quoted were much more than used. A 1000 miles more that I was charged for. That us not exceptiable. My first quote was correct $1800.00. The charge when going to the Bronx and paid $2389.46. That us a difference of almost $600.00. I was robbed at your company. No refund of such amount, you robbed me.
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August 2024 by killnlikecracra a
I was until I was charged 54$ for late drop off, when I clearly was there at time I was supposed to drop off I was parked there for a while looking for someone to confirm my drop off but there was no one, I left the key in the truck and left it where I picked up from and still was charged late fee. Not right at all!!!
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June 2024 by ana Carmona
Excellent service
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May 2024 by Sha S.
The hassle-free service and rental process. And the easy
return procedures.
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May 2024 by Christiana Salami
If you're a working professional, do your self a favor and find a different uhaul center. Impossible to get a response about anything.
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April 2024 by francis gansbeogo
Very good proximity and very easy access to the vehicle. Thanks again.
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March 2024 by daisy rosario
Great customer service, quick ìn and out. Return was easy peace and smooth. No prolems
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March 2024 by Lloyd Dominguez
Easy pickup and easy return
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March 2024 by mike perez
Great service ?
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March 2024 by Kevin Julia
Everything you need to move or store way. Plenty of parking spaces and wheel chair accessable.
