U-Haul Moving & Storage of Port Morris offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, self-storage, portable U-Box containers, hitch installations, and moving supplies. Customers appreciate the convenience of these services, with many describing the overall process as simple, fast, and well-organized. The staff at this location are often praised for being friendly, helpful, and knowledgeable, making the rental experience smooth and efficient for most customers. However, some reviews highlight areas for improvement. One customer experienced issues with the initial truck’s seat adjustment, requiring a truck change, and faced unhelpful responses to questions about fuel and rental duration. This led to frustration, especially around gas reimbursement and communication about costs. Another customer encountered difficulties with the self-service pickup process, which involved QR codes and re-entering information, causing frustration and loss of rental time. Despite these inconveniences, there are positive reviews emphasizing the cleanliness of the trucks and the professionalism of the staff. Overall, this U-Haul location is seen as reliable and well-organized by many, with excellent customer service reported by some. Still, there are instances where communication and process efficiency could be improved. Customers looking for straightforward rental options and friendly service generally find this location satisfactory, though some advise caution regarding self-service procedures and billing clarity.
The service was understanding, informative, and 24 hour drop off is allowed. However, the gas tank was only 3/4 full when I picked up the van.
June 2026
The space, the people, all were great. Even with the tricky location, I was in and out in 15 minutes and that includes the set up of the trailer. I couldn’t be happier with how it all worked out.
June 2026
Not much to comment on this question “room for improvement” bc, these workers covered it all. Didn’t miss a beat. Very helpful & well mannered individuals. They will extend their service to help you understand any issues you may have. Thank You !
