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April 2025 by Jaron Smalls
Be careful when renting from here. If they give you a van that's is not a full tank take a picture of the odometer because if you don't they will try to charge you for it. I told them that the tank was on 40 miles and I only used 20 miles and they trying to charge me for a full tank. Make it make sense. If the tank was on full don't you think I would have used more then 20 miles. Then the manager said he would give me a one time courtesy to wipe the charge out only to hang up on me and then try to charge my card.
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April 2025 by Ralph B.
Great experience friendly professional staff (Every one of them), very knowledgeable, clean facility staff, as well as the truck rented. Everything straightforward and easy to locate even the lock drop box. Will do business again in the future! Thanks staff!!
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April 2025 by WLLNYDR
Terrible costumer Service and how they handle the process to rent the vans. Also lazy employee I noticed.
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March 2025 by Ruben Antigua
Great attendants, very smooth and quick rental!!
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March 2025 by Cesar Tejeda
Great service by Francia
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February 2025 by Jeff Frank
I rented a car trailer from these people. I showed up 2 hours before it opened. I watched someone get up and get dressed and hide a matress through the front window. They saw me too because I took their picture. Look at the picture he was hiding a mattress
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February 2025 by Fred Hickson
I wanted to share my experience using the U-Haul app, and unfortunately, it was quite frustrating. The app is not intuitive, particularly for individuals over 50 or those who may not be highly tech-savvy. The process felt unnecessarily long and tedious, with no clear indication of when each step would be completed.
Additionally, I was surprised to find that using a debit card for payment was not an option. This restriction could exclude a large number of potential customers who rely on debit rather than credit.
While at the U-Haul location, I sought assistance from employees, but the younger staff members (presumably Gen Z and Millennial employees) seemed disengaged and hesitant to help. It gave the impression that they were either unfamiliar with the app themselves or simply frustrated by having to assist customers with it.
To improve the experience, I strongly encourage a more user-friendly redesign that considers older and less tech-savvy customers. A clear, guided process, better payment flexibility, and improved customer support would go a long way in making the app more accessible and efficient for a wider audience.
I appreciate your time and hope to see improvements in the future!
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February 2025 by Al Ferg
Overall smooth experience. Received exceptional customer service experience from Sammy. He went above and beyond. For the smallest thing. A simple question, he over achieved. Questions about my bill, gas, when I picked up the truck. When I parked my car, gave me great suggestion. Overall amazing experience with him in particular. Would come back just cause I know I’m good. He gon make sure that. First time renting from U-Haul.
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February 2025 by Darryl Preston
Nothing, the workers are so professional and the customer service is always the BEST
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January 2025 by Dan Sadur
fast & friendly service
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January 2025 by Andrey Babitskiy
I came with a foreign driver's license and without a reservation, but everyone was very nice, fast, and helpful — so i walked out 15 minutes later as a grateful customer. When I need a van I'll definitely go there.
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January 2025 by Noemi Angeleyez Adee
Very helpful & friendly associates. Clean & organized facility. Easy pick up & drop off of truck.
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December 2024 by Zach Borts
Realistically, you have no other option. The hang-up on you and will not do anything above showing up.
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December 2024 by Foday Yarbou
Easy and affordable
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December 2024 by Marce Moraga
Excellent service.
