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November 2023 by Sulekha S. Frank
Walked in. I'm not a picky customer but I def didn't want some garbage chemicals on my face. The sales rep who has a septum ring in her nose was sort of helpful at first but just all around rude. After I realized that a lot of the products have endocrine disruptors in it which I pointed out to her she put the product down and opened the door. She didn't say anything else. She was just so nasty.
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November 2023 by Kristin Moore
Best products, 100% recommended.
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June 2023 by Michelle Brugal
Worth every penny.
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May 2023 by Becca Singelenberg
Great customer service. The Saturday team is attentive and professional, wonderful shopping experience.
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February 2023 by S Fouron
I recently went into purchase a number of products. The salesperson was not very familiar with the products and needed some assistance from her colleague. I went home with the products and then realized that I was charged twice for 2 products which resulted in being overcharged by $240! I immediately called the store to let them know of their mistake. While the salesperson agreed that she made a mistake, she told me that I had to come back in person to the store to get my refund, which was a bit of a hassle. When I arrived at the store, I was not offered any additional samples or complimentary products for the hassle. I was very disappointed with the customer service. Make sure to double-check your receipts!!!
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January 2023 by YuJin Kim
Love all their scents. I keep a bottle of the hand lotion next to my bed and use it right before bed. It’s like aromatherapy.
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July 2022 by Jasper O.
Didnt have what i specifically wanted but was offered similar alternatives by a friendly consultant. They did the trick!
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February 2022 by DYA
This Aesop location has particularly bad customer service for some reason. They need to rotate the Wall Street team with them.
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April 2021 by Ronald Tang
Always treated kindly and look foward to coming here to buy their products!
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April 2021 by Claire Fowler
Closes at random in the middle of the day for seemingly no reason. Has caught me out three times now!
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December 2020 by May Tilden
So glad this store is in my neighborhood. I went today to pick up a Christmas gift and the store manager Yuta was so helpful and friendly.
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February 2020 by R C
Luigi was great. Recommended lots of good products 10/10
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December 2019 by Gabriel Hawkins
Stellar skincare location!
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August 2019 by Enrique Caicedo
What a wonderful place. The best smells ever, the best products ever and the attention 5 stars. I don’t remember the name of the person that was working the day that I came in. She was one of the best employees ever. Gracias
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July 2019 by Tea T.
This is the service I usually receive in Aesop stores: - being greeted with a smile - being offered a tea while I browse - being offered help - being offered to test the products there - as a thank you for spending money I receive several samples, they always ask me what I'd like to try and give me those samples for home This is the service I received here from the tall lady with short hair: - ---------- Nothing. No service. No help. No smile. No samples. If I spend $40 on your hand soap and that doesn't make you smile, you better go work in a funeral home.