Aesop is an Australian skin care company founded in 1987, known for its high-quality skin, hair, and body care products. The company places great emphasis on using plant-based and laboratory-made ingredients sourced from reputable suppliers worldwide. Aesop's stores are designed with a focus on sustainability, functionality, and sensory enjoyment. Customers have praised the exceptional service at the Williamsburg location. One reviewer highlighted the assistance of a staff member who made their shopping experience delightful, expressing intent to return and recommend the store to others. Another customer appreciated the calm and inviting atmosphere, noting the complimentary hot tea and the helpful staff who explained fragrance notes without being pushy. This customer became loyal to the brand due to the natural and pleasant scents. However, there was a concern regarding customer service, as one reviewer received a dirty gift box and missing items in their online order. Despite this issue, the customer support team was responsive and provided a solution, showing Aesop's commitment to customer satisfaction. Overall, Aesop is recognized for its quality products and attentive service.
Great products and super nice service, can highly recommend!
March 2025
I came in last week and was helped by Henry! He was very knowledgeable and patient with me, I couldn’t decide what to buy and he kindly helped me pick out some shampoo and the tacit perfume, which I’ve been wearing since. I love this scent! Thanks!
February 2025
Don’t even care about the dent this leaves in my bank account bc everything smells divine & the staff here is amazing
