Duane Reade is a pharmacy with over 200 locations in New York City, offering prescriptions, photo services, and daily health, wellness, and beauty products. The store is well-liked for its convenient neighborhood presence, clean environment, and friendly staff. Customers appreciate the helpful and nice workers, especially praising employees like Andre for their excellent customer service, professionalism, and respect. Many customers find the prices reasonable and enjoy shopping there regularly.
However, there are some concerns noted by shoppers. While the majority find the store pleasant, some mention long lines at times and difficulty with the automated phone refill system. A few reviews express dissatisfaction with certain staff members in the pharmacy, describing them as rude or lazy. There are also serious concerns raised about security and safety; one customer reported witnessing shoplifting in the store and felt that the management was unhelpful and dismissive when reporting it. This customer also expressed frustration with the store’s handling of theft and the perceived lack of action against illegal activity, as well as the store’s response to racial profiling incidents.
Overall, Duane Reade is seen as a convenient and friendly neighborhood pharmacy with helpful staff, though some customers have concerns about security and staff attitudes in specific situations.
EVERYTHING is locked up and they’re severely short staffed so i had to buzz for every single thing i needed and then wait 5 minutes each time. staff is nice but jesus hire more ppl they’re floundering over here
August 2026
This pharmacy refused to fill my pain med prescriptions right after my surgery so i had to stay up all night in immense pain until they opened the next day. Truly vile people work at this establishment
August 2026
Garbage pharmacy people/representatives here. Don’t send your prescriptions here unless you want to deal with rude and unhelpful people.
