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November 2023 by noah stumph
Mason was super friendly and inviting, very easy to talk to and introduced me to a new product I am excited to try out!
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November 2023 by Woo B
love the staff. great customer experience always.
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September 2023 by Rachel Williams
Brenner is a nightmare associate. Watched me to the point where I couldn’t even make decisions because he was so close to me that I felt nervous. Actually made me wait at the counter while he checked every single item I touched to make sure I didn’t steal before checking me out. You should be treated at least decent when you spend over 200 on 3 items ….
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September 2023 by rachel
Brenner is a nightmare associate. Watched me to the point where I couldn’t even make decisions because he was so close to me that I felt nervous. Actually made me wait at the counter while he checked every single item I touched to make sure I didn’t steal before checking me out. You should be treated at least decent when you spend over 200 on 3 items ….
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April 2023 by Parker Totten
Super helpful staff! I was traveling and they were able to get me a few samples of the blue chamomile masque I forgot to bring.
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April 2023 by Anastasia Chernikova
Update: I reached to customer support with my issue and they were very responsive and gave me another kit at that location, so I updated my review ?The concept is nice, but they gave me a dirty gift box and forgot to put a tester as my online order indicated. Nor did they spray the bag with perfume as they normally do. I was in a rush so only realized it afterwards :(
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January 2023 by NoOneElse
What more can I say, it’s an Aesop location with amazing interior design.
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September 2022 by Anna Khitrina
Horrible service.
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March 2022 by jake stowe
I love this store. Staff are incredibly helpful.
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February 2021 by Adjoa N.
Me and my sister took a stroll one Sunday and she was so hard pressed to go to this store because she loves the brand. A part time retail employee myself, I know that what truly makes a brand are the people that represent it. This is true for Sam and Leif. They are great brand ambassadors for this store. They welcomed us, had us wash our hands using the wonderful products and were so super friendly we ended chatting with them for almost 20 min! Then Sam and Leif took us through all the products on the wall. What I loved the most was that I didn't feel pressure to buy. This makes me want to go back and blow a bag next time! Such lovely people and kudos to Aesop Williamsburg.
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December 2020 by Oak Laokwansathitaya
Samantha at the Williamsburg location is an absolute dream. I called before stopping by and spoke with Samantha over the phone. They were so pleasant and patient with me. When I arrived I was greeted immediately and worked with Samantha to pick out a handful of gifts (which was the original reason I was there) While chatting with Samantha I was inspired to pick up a few of my personal favorites. What was great about Samantha was their friendly and calm attitude, also their incredible knowledge about every product I asked about. Samantha had all the right answers off the top of their head and it made my shopping experience so easy and effortless. I'll definitely be coming back to this location from now on.
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September 2020 by Jenny Volden
Amazing first impression! I had been eyeing up a specific product for several months now and finally ventured over to your storefront. Ally was INCREDIBLE! So helpful and knowledgeable, while being kind and patient. Wonderful visit! Will definitely be back again. ?
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February 2020 by Marian B.
My boyfriend and I were visiting NYC from San Francisco and decided to find his sister a nice gift as a thank you for watching our dog during our trip. I always heard Aesop products were nice luxury items, but I've never actually been to a location before. I am happy we decided to choose this location as our first experience. The door was a little tricky to open, we pushed and pulled with no budge, and as we decided to walk off... A nice young man ran after us and said "Hey there, we're open!" He proceeded to apologize about the door which was super sweet of him. I wish I got his name, but he was was wearing a tan beanie and had nice full brows! We told him our situation and he was super knowledgeable about his recommendations and even tested them on my hand. As we decided on what to purchase, he even poured us 2 cups of herbal tea. I cannot express how great the service was at this Aesop location. I will definitely be recommend to all my friends visiting New York!
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November 2019 by Brooks Daniel
Each time I come into the store I’m greeted with smiles and knowledge. These employees are super sweet and super knowledgeable. Very nice and positive people sharing their knowledge! Obviously it goes without saying that Aesop is the best skincare line out there!
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October 2019 by morgan yezzi
I stayed at an Airbnb and was entranced by the scent of their room so I asked the host and he said it was Aesop. A friend and I journeyed to this Aesop store and we were met with the two most kind, bizzarro versions of ourselves. Incredibly knowledgeable! We only wished we had more time in Greenpoint to hang with them for ice cream and margaritas.