Aesop is an Australian skin care company founded in 1987, known for its high-quality skin, hair, and body care products. The company places great emphasis on using plant-based and laboratory-made ingredients sourced from reputable suppliers worldwide. Aesop's stores are designed with a focus on sustainability, functionality, and sensory enjoyment. Customers have praised the exceptional service at the Williamsburg location. One reviewer highlighted the assistance of a staff member who made their shopping experience delightful, expressing intent to return and recommend the store to others. Another customer appreciated the calm and inviting atmosphere, noting the complimentary hot tea and the helpful staff who explained fragrance notes without being pushy. This customer became loyal to the brand due to the natural and pleasant scents. However, there was a concern regarding customer service, as one reviewer received a dirty gift box and missing items in their online order. Despite this issue, the customer support team was responsive and provided a solution, showing Aesop's commitment to customer satisfaction. Overall, Aesop is recognized for its quality products and attentive service.
Aēsop Williamsburg is my go to for replenishing all of my Aēsop goodies!
They always have the product I request in store! And the team is knowledgeable about current and past ranges of product!
March 2026
Had a great experience! Henry helped me pick out a fragrance that suited my needs !
January 2026
Amazing experience. I normally shop online, but I wanted to check out a few new products before buying them. Amaya was super knowledgeable and helpful. She made the experience absolutely incredible.
