Apple Bank is a consumer and small business bank serving the greater New York and New Jersey area. It is the second-largest state chartered savings bank in New York. Customers describe the Neptune Avenue branch in Brooklyn as inviting, with exceptional service. Reviews highlight employees who are helpful, professional, knowledgeable, patient, and efficient. They are noted for providing service with kindness and for going above and beyond. Staff members greet customers with a friendly smile and give clear, detailed explanations. They assist with opening accounts, such as checking and CD accounts, and help resolve issues like fraud quickly and successfully. The branch manager receives praise for being professional, knowledgeable, and helpful, and for leading a successful team. The overall experience is described as a truly positive and impressive one, turning routine visits into confident and pleasant banking experiences.
Great branch!, special thanks to the manager Holis for her individual approach to each client. It's very professional and wise. Thank you!
July 2025
The customer service that me and my husband received was with kindness and knowledge- Thank you-Hollis Alert.VP Branch Manager
July 2025
Dmitri Kuperman helped me with my new account. He is very knowledgeable and professional. He explained me in details how to use my bank account. Thank you very much, Dmitri. I am very thankful Branch manager Holis Alert for her help and patient. Great job!!!
