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March 2025 by Brianna Burton
Went to the store today and was greeted by a young black customer service rep. I explained my situation with my phone and off the rep she had attitude. It seemed like she couldn’t be bothered to look up my account and provide me with the information I needed. Then she started to roll her eyes and give me attitude. She did not help me with anything and provided me with incorrect information, an absolute waste of time. I’ve been to other stores and I’ve never had this experience.
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February 2025 by Keya
This is THE worst AT&T store in all of nyc. Go to ANY other AT&T store for service. And if you want to purchase Apple products DO NOT get them from AT&T! Poor service, ill informed employees, absolutely zero help!
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December 2024 by Genee Bogans
Unfortunately I had an emergency with my IPHONE 12 Pro. The phone was not charging and I needed to make sure I had a phone that was working. I walked into this store and was greeted with a Hello by a young black woman. There was only one other customer In this store. I began to explain to her my challenges with my phone, and I was nervous, because I know I’m not a phone expert and needed her experience on my phone issue. I have been a customer with AT&T for 20 years, and have always had great customer service, support and the employees have showed compassion. This was not the case today. I understood that the worker(young black woman) knew her job, based on the information she was sharing. But she was “cold as ice, and showed no compassion or real understanding. Her Customer service was less than adequate. And when I was questioning her. Her mannerisms appeared unconcerned and it felt like “a take it or leave it attitude”. No willingness at all, to try many options to make sure I was a satisfied customer . And I told her I was not happy with the way she was explaining herself or the offer. I advised her that i had the right, to ask as many questions as appropriate, because I’m
Spending my money. However Due to my desperation, because, I knew I must have a working phone. I was about to purchase a phone anyway. But I became teary eyed because her customer service, lacked the kindness, and thoughtfulness that I have grown to know AT&T employees provide. I decided to leave before letting her know I needed to think about it further. The young Latino gentleman at the cash register was staring at me as well, in an uncomfortable manner. The security officer also came over, as if to say, or check if things were okay. I never left my seat or yelled or anything. But I was annoyed by her lack of professionalism in this area. I’m respectfully asking that all individuals in this store be properly trained on customer service and professionalism. Regarding how to treat valued customers with 20 years of loyalty to one cell phone company. And to learn how to be more understanding toward customers who happen to be Seniors and not as tech savvy as some.
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November 2024 by Callmejen
The first couple of times the service was great. I spoke to what I'm assuming is the manager he looked Puerto Rican or so, he's a sweetheart as well as Soha a retailer is really nice but I went to pick up my new phone after work and the only person that greeted and acknowledged me was the security, there were three men on shift not even looking my way. I sat down to wait my turn because they were taking care of other people but then the third person decided instead of taking care of someone that's clearly waiting, not to acknowledge me either and empty out the bank from their back machine. Whatever that is took a whole 20-25 mins to empty out then he came to me and barely got my information to see if it matched the shipment in the back. So it took extra time for that. All of it was just a joke. Definitely turned me off. They really need to have better communication in there and at least ACKNOWLEDGE people that are in the store. I was literally one out of three customers and the associates were just walking back and forth ignoring me, not even looking my way.
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November 2024 by Samuel Rossi
This store sucks. They screwed up my Mom's plan back in January 2024 after transferring over from T-Mobile and it's now October 2024 and it still isn't correct. They guaranteed her a certain promotion and she has gone back and forth to the store and speaking to the manager via phone to have it resolved to no avail. They've given her credits but not enough to compensate for what's been done and not enough to solve the issue. We've gotten a bunch of back and forth from the store manager, claiming that he has been in contact with his area manager and numerous departments in customer service but still no resolution. At this point we don't trust their word, ability to resolve the issue, and the integrity of the company is very questionable at this point.
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November 2024 by Har Kang
Go to anyone else in the store except Deshaun. He would rather be on his phone texting and complaining about his manager not giving him work shifts meanwhile he won’t even work the shifts he’s already given properly. Such poor service from him. He sold us a glass screen protector and we asked him nicely if he can put the protector on, cause why not, and he hands us back the phone with a million and one air bubbles and so much lint. We simply went in to purchase a phone and were there for longer than we needed to be in there because like I said he was just texting on his phone rather than working his job
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November 2024 by Sukhraj Singh
I went in to upgrade a phone. Worked with my sales rep Deshaun, overall I got done what I needed. I purchased a screen protector, asked him to put it on. I was handed the phone with 10+ air bubbles on the screen. I asked "What about the air bubbles?" and got "Oh those go away by themselves" ummm "when?" I replied. "In a couple of days" he said. I'm sorry but if I'm spending the amount I spend monthly with AT&T I prefer better service than that. I'm sorry but I've purchased many phones and never had someone had me a phone with bubbles in the screen protector saying it goes away. But the entire time he was too busy texting on his phone too worried about his work schedule. Someone please fix this mans work schedule.
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September 2024 by Michelle Davis-Blake
I went into to this location because my phone just stop working however,AT&T send me another phone the very next day. When I arrived at the location to get help with the new phone the customer service I received was very lackluster. It became very apparent i wasn't goung to get the best because i was not making a purchase of a new device. Very bad customer service at this location this is how you will be treated if you're not there to make them money.
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June 2024 by Taisha Smith
Unprofessional. Employees are clueless and would rather laugh with each other than actually help customers.
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June 2024 by Ravi Kumar Kosgi
I don’t recommend this store. Please don’t visit the store. They always overcharge and say silly reasons. The manager Daniel and Jonathan are very irresponsible. I contacted them regarding the overcharge and they do not care to do anything about it. Very irritated with the experience.
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June 2024 by Jashim Ahmed
Please don't go there, They cheated with my money. Over there Manager is named Daniel B. and the assistant manager is Jonathon. They offered me per line connection will be $35.00
I asked more and more both of them confirmed but still now I am getting charged $45.00.
I went to the store a couple of times and spoke with Jonathon he assured me he would speak with Mr. Daniel and fix it. But nothing changed.
Daniel is not a good person for customer service. He does not pick up the phone. He is so irresponsible. not a good manner. I will complain against him. He can't do that.
Please make sure to hook up an account with them.
Both of them need to go to school again and be educated how to treat with customers
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June 2024 by Verneta Campbell
Am giving a 5 star the customer rep was very helpful take less than 5 minutes to get true wish they where more like her
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June 2024 by Janice Ridley
Got a new plan and saved money , and the rep was very informative. Great service?
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June 2024 by Mrs. Aleya Johnson
The sales agent and manager was very respectful, and treated us with courtesy. He was very efficient. We went in to change carriers. The sales agent corrected the mistake of a previous agent. Both experiences were great.
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June 2024 by Bad Beach
I am writing to express my disappointment with the customer service at the AT&T store located at 476 Fulton Street, Brooklyn. As a loyal customer of over 20 years, I am extremely dissatisfied with the treatment I received from your staff, particularly Daniel, Natalia, the security guard, and another young man whose name I did not catch.
On June 4, 2024, I visited the store to exchange an iPhone 15 I had purchased three days prior due to service connectivity issues. I was advised to call customer care, but my calls kept dropping, even when dialing 611. The store representative allowed me to use the AT&T store landline, as my phone was nonfunctional even on Wi-Fi.
I spent an hour on the phone with an Asurion representative, who reset my phone’s network settings without resolving the issue. He suggested I go to the Apple Store, which I declined since I had purchased the phone from AT&T and was still within the 14-day “Buyer’s Remorse” period. Despite this, I was informed of a $55 restocking fee. Given that the issue was either with your network or the device, I found this unreasonable.
After being transferred to customer care and spending another hour and a half on the phone, a representative confirmed that the $55 restocking fee should be waived. However, when I attempted to execute the exchange, Daniel made me repeat the troubleshooting steps I had already completed. His tone was dismissive, and he seemed to doubt my issue despite witnessing dropped calls firsthand.
I requested an iPhone 14 with 256GB storage, which was shown as available on the AT&T website. Initially, Daniel claimed it was unavailable, only to later confirm it could be ordered after much inconvenience. He also claimed to be unaware of a promotional price, which he eventually acknowledged after I insisted.
Additionally, another employee intruded into a private conversation, accusing me of rudeness while he was attending to another customer. This was highly unprofessional.
After over two hours, Daniel finally processed my exchange but insisted I pay the $55 restocking fee upfront and seek a refund later, adding further inconvenience. Upon returning home, my phone still did not work, and my Apple Watch could not link to it.
I returned to the store and asked Daniel to reactivate my old iPhone 11. He initially refused, only conceding when I threatened to record our interaction. His behavior, along with that of the security guard who tried to intimidate me, was unacceptable. Furthermore, Daniel later acknowledged an AT&T outage, which he had failed to inform me about earlier.
I felt disrespected and marginalized throughout this experience, and the racial undertones in Daniel's remarks about my "attitude and tone" were particularly offensive. This treatment has led me to decide to switch to Spectrum after 20 years with AT&T.
I hope you address these issues promptly to prevent other customers from enduring similar experiences
