The AT&T Store in Brooklyn offers phones, tablets, smartwatches, and connected devices along with wireless data plans, including prepaid options and unlimited plans with access to nationwide 5G service. Customer experiences with staff vary. Many reviews highlight exceptionally helpful, respectful, and courteous service from sales agents and managers who are efficient, treat customers well, and go above and beyond to assist with switching carriers, troubleshooting, and explaining products. These positive interactions are described as great and amazing, making decisions easier for customers. However, some experiences were mixed or frustrating. One customer reported an initial helpful interaction followed by inconsistent information and unhelpful service on a subsequent visit regarding a SIM card issue, leading to confusion and an inability to resolve the problem in the store. This resulted in a neutral overall impression due to contradictory instructions and unresolved issues. Despite this, the prevailing sentiment from reviews emphasizes professional and exceptional customer service that stands out, with specific praise for staff members who are knowledgeable and make the process smooth.
I arrived at the AT&T store @ 476-478 Fulton Street. I was greeted by Lizbeth W and she listened to my situation and helped me to resolve my cellphone issue immediately. I just wanted to give Lizbeth W a shout out, as I work for JPM Chase and was in a hurry to get my cellphone issue resolved and was a little nervous, and... read full comment
August 2026
Kiana was helpful even tho I was rude at first to her she said professional helped me with what I needed politely . I’m grateful for humans like this ..
August 2026
Great service helped and troubleshooting and calling corporate to fix mistakes and errors within the system that was made by others may take time but it’s worth it if you ever go ask for Xavier or Zaria both great amazing workers helped me upgrade and get a new phone number when I thought I was done for 10/10 service
