Avis Car Rental's location offers generally positive experiences, with attentive and helpful staff making the process smooth for customers. Several reviews highlight the kindness and professionalism of service agents, with some mentioning specific representatives who go above and beyond to assist, even in stressful situations such as damaged returns. Customers appreciate that staff work hard and are friendly, creating a welcoming environment. One reviewer was initially nervous due to negative comments but found that Rashida, a staff member working alone, handled everything calmly and provided a better SUV at no extra charge when their reserved vehicle was unavailable. Others note that early booking is recommended due to limited inventory, especially in the afternoon. While most encounters are positive, there are occasional complaints about staff behavior, such as a loud employee with a bad attitude, which can impact the overall experience. Customers also mention that the location sometimes faces challenges sourcing cars, but staff like Dhakiya are helpful and accommodating, offering solutions and even free gas to make up for delays. Overall, the Avis location is praised for its friendly service, proactive staff, and willingness to assist customers, making it a reliable choice despite occasional inventory and staffing issues.
We came from Queens to tell us they don't accept chime? They wasted the whole day for us to see our Grandma.This was a waste of time/day and we're back at square 1 doing nothing. GREAT JOB AVIS WE APPRECIATE THE RUTHLESS DAY YOU GAVE US FOR A 3:00PM PICKUP
December 2025
Rented a car over a month in advance. When I showed up to pick it up, they said they didn’t have it. Then they wasted 2 hours of my time by having me drive to Long Island City to pick up a different car. Crazy incompetent
October 2024
Had a 8am reservation. No one was there. When someone showed up the car wasn’t there and they said it would be here eventually with no other details.
