Avis Car Rental's location offers generally positive experiences, with attentive and helpful staff making the process smooth for customers. Several reviews highlight the kindness and professionalism of service agents, with some mentioning specific representatives who go above and beyond to assist, even in stressful situations such as damaged returns. Customers appreciate that staff work hard and are friendly, creating a welcoming environment. One reviewer was initially nervous due to negative comments but found that Rashida, a staff member working alone, handled everything calmly and provided a better SUV at no extra charge when their reserved vehicle was unavailable. Others note that early booking is recommended due to limited inventory, especially in the afternoon. While most encounters are positive, there are occasional complaints about staff behavior, such as a loud employee with a bad attitude, which can impact the overall experience. Customers also mention that the location sometimes faces challenges sourcing cars, but staff like Dhakiya are helpful and accommodating, offering solutions and even free gas to make up for delays. Overall, the Avis location is praised for its friendly service, proactive staff, and willingness to assist customers, making it a reliable choice despite occasional inventory and staffing issues.
Had a 8am reservation. No one was there. When someone showed up the car wasn’t there and they said it would be here eventually with no other details.
October 2024
Showed up for a time sensitive rental and the front desk forgot to show up, no one could step in, the manager was unavailable, and my whole trip got ruined. Thanks!
October 2024
bad bad bad costumer service, do not rent from this location, worse car that do not have a port to charge the phone
