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March 2024 by Eli Cardon
I still bring my dog here although my experience is mixed. This location oscillates from sort of reachable to impossible to reach. And while I appreciate the benefits of the Banfield Wellness Plan, including a US network of Banfield locations, it’s not super useful beyond the advanced scheduling of routing vaccines, boosters, and dental appointments.If you’re someone who often needs help “now” for their pet — such as for emergencies, same day appointments, or getting pet health advice live, you’re better off going elsewhere.The service otherwise is good. The care team is nice, lest for the often frenzied reception staff checking folks in while keeping 25+ callers on hold, though they manage to provide an OK welcome.Would I choose the Banfield Wellness Plan (preventative care insurance plan)? No, I wouldn’t. I’d look for an insurance plan that allows me to choose our coverage provider. It seems Banfield has more customers than they can handle.
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March 2024 by Natosia Graham
I am greeted respectfully. They always ask if I have any other concerns other than what I am there for and they treat my fur baby like it’s their own fur baby.
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March 2024 by Eldorado Smith
Banfield will kill your dog do not go here they are inexperienced in animal care and the services they offer are overpriced and they do not have the proper medical equipment at best this place is a joke. The only thing they can do is send You somewhere else , in addition the insurance plan is a rip off. Please please do not go here if you have a furry family member you love. I have to bury mine soon thank you bandfield you were not a friend to me or my dog.
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March 2024 by Leticia Muniz
I had a scheduled appointment for my newly adopted dog and I called too confirmed the appointment and I was told that it was never scheduled so the young lady I spoke to was very polite schedule another appointment for March 20,2024 at 11am so I called to confirm the appointment and to find out someone else already has the appointment and I ask what would of happened if I showed up and I didn’t confirm the appointment no answer now the appointment is rescheduled again 3 times people all I’m trying to do is to get my dog a wellness check up… I think is time to look else where to much problems just to get a wellness check up at Banfield very disappointing and never gave us a chance to know you shame on You!!! For running a business like this it should be welcoming to the public rethink your manners!!!
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March 2024 by Milly-Ann Clerville
The team here at the Brooklyn Banfield are super friendly and helpful with my pup. The vets are attentive and the front desk staff are always there to assist with a smile. I’ve been going there since 2018 and my Marley-Girl (shih Tzu) has been well taken care of!
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March 2024 by ammie tea
this location is the WORST. they never pick up their phone and when they do, they leave you on hold forever! I've been on hold with them for almost an hour. when i call back, I can hear the front desk laughing and chatting before sending me to hold without even answering.i had an emergency with my dog today and wasn't even able to see if appointments were available. we ended up going to bond vet. i cancelled my wellness plan but still wanted to use the remaining comprehensive exam i already paid for, but cant because this location doesnt have the option to make an appointment online AND they don't pick up the phone for making appointments.
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February 2024 by Mario Valero
Friendly and attentive staff
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February 2024 by Dani Hunt
This location is a joke. If you ever need something be prepared to sit on hold for an hour or having someone pick up and hang up. Avoid avoid avoid. If I could go back in time I would never use them.
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January 2024 by Hennessy Aspilaire
This place is the most unprofessional banfield I have ever been to. They instantly put you on hold and never come back.. this week alone I have called every single day and been placed on hold for over an hour. Highly recommend you find another banfield or a vet in general.
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January 2024 by Yohana Paola Zambrano Moreno
My Zoe got spayed here days ago and she had the best recovery vets are the best!
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December 2023 by Elizabeth Crispin
They have always been very helpful and care for my 3 pets immensely. My questions and concerns are always addressed, and they accommodate me when needed.
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December 2023 by Tiffany M
This place is so unprofessional and unorganized I had an appointment for my dog yesterday and I get there at 11 my appointment for 11:30 there peoples have called and text me everyday day for appointment confirmation and I responded each time however when I get there they lie and tell me that my appointment was for 12:30 because someone had my 11:30 slot and they have been calling me lie lies lie the person called me once never left a message and that was it I waited for 30 mins with no information given. Also I told them this is my first time here do I need to authorize treatment they said no Jesus I called my former vet at bon vet and they took her right away IJS be careful with that place because I left and nobody ever followed up unprofessional unprofessional however Bon vet is really good sometimes pricey but a great reliable source I will not lie much better and they have then literally everywhere Banifield pet hospital on Atlantic Ave is a no go save your money and time IJS not worth it also Bon vet literally saved my dogs life by realizing that she had had in infection in her uterus a year ago I wish all pet lovers the best for their fur babies. Never trust anyone to treat your pet without written authorization have a good day my loves
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December 2023 by Christina
I will start by saying the pro is that Banfield is more affordable than other vet clinics. But you do get what you pay for, unfortunately. We first joined Banfield in Oregon, which was wonderful. But then we moved to New York, and this location is another story. There's a lot I can say, but one of the most stressful things is that if you need anything important (appointment, records, immediate assistance), you must follow up aggressively, which is very stressful. After trying the Brooklyn and Harlem locations, we had to terminate our membership this year after being with Banfield for 15 years.
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December 2023 by Christina Romero
This place is so inhumane! Specifically the veterinarian Linda... she is unprofessional and disrespectful. If there was and issue with client information instead of berating her employess/ colleague in front of customers. That's was highly unprofessional and not correct. She needs proper office etiquette and retraining.
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October 2023 by Luis Urena
Spent 22 minutes waiting on hold without ever speaking to a human. Cant get a hold of someone over the phone or online. I’ve loved Banfield in Seattle but after this experience, I’m canceling. My pet is already injured, I can’t wait 22 minutes to see if they can care for him.Banfield, I already reached out to Banfield Cares after waiting 15 minutes but I’m done with my OWP after this.